The ideal candidate brings an equal balance of technical depth and business acumen: hands-on Salesforce expertise, ideally including experience deploying Agentforce AI agents, paired with a strong understanding of how sales and marketing organizations operate, proven experience in a similar sales operations or business systems role, and strategic thinking, strong analytical capability, and hands-on execution to support revenue growth and scalable sales performance. 5+ years of experience in Salesforce platform management and optimization (Sales Cloud, CPQ, and integrations), including roadmap ownership, hands-on administration, and delivering enhancements in partnership with IT; experience with marketing automation platforms such as Pardot (Marketing Cloud Account Engagement), Marketo, or HubSpot a plus.