Work MC case updates; to include data entry in the OFI eligibility systems; applying relevant program policies to specific case circumstances, and identifying and requesting verifications Updating client information in Automated Client Eligibility System (ACES), including outreach by phone or otherwise Fielding and/or conducting phone calls to/from the public to answer basic questions, provide information about case status, or triage to eligibility specialists if needed Additional MC eligibility work that supports Client readiness Schedule: Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote. Additionally, OFI looks to ensure individuals remain in compliance and minimize administrative burden on members Knowledge, Skills and Certifications: Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.