ERP operations and support: ensure ERP platforms are available, performant, and well supported for finance, supply chain, HR, and maintenance through functional analysis, development, configuration, and administration; partner with Global ERP Strategy, which owns ERP strategy, consolidation, and migrations, while owning steady-state operations and providing hypercare support during go-lives. Major-incident leadership and executive communication: serve as the primary enterprise solutions leader during major application incidents; translate technical issues into business impact, coordinate response, and communicate clearly to IT and business leadership in business language rather than unnecessary technical detail.