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ADAPTED_NOW

YEAR

Director Business Intelligence

The successful candidate will work across our Data Analytics and Automation teams, originating and delivering data transformation, data-driven analytics and automation projects across KPMG’s Tax & Legal practice for our largest clients You will architect and oversee the delivery of solutions using a combination of KPMG built software, 3rd party tools and custom technology to solve problems for our clients. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal.

KBSkills

ACTIVE

KPMG is investing £5bn over 5 years in technology and our goal is to achieve the highest standards of quality and to deliver excellent solutions for our clients. We are currently a team of 240+ technologists providing technology enablement services and solutions across the Tax and Legal business, and we expect to continue to grow over the course of the next 12 months. The successful candidate would form part of this team.The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal.Role Overview:The Tax Technology & Innovation (‘TT&I’) Director role offers the candidate the opportunity to apply their Data and Analytics skills in a unique way, working as part of our rapidly growing TT&I team. You will be part of a team that will be at the forefront of changing an entire industry, helping our clients adapt and make the most of technological advances to help them better manage their tax obligations.The successful candidate will work across our Data Analytics and Automation teams, originating and delivering data transformation, data-driven analytics and automation projects across KPMG’s Tax & Legal practice for our largest clients You will architect and oversee the delivery of solutions using a combination of KPMG built software, 3rd party tools and custom technology to solve problems for our clients.Working with UK and offshore teams in an agile environment, you will lead on a range of projects for a large and diverse client base. As part of this client-facing role, you will also be involved in business development activities, working with Partners and Directors to build our sales pipeline, identifying further opportunities to collaborate with our colleagues across Tax & Legal to build and sell our tech services.The ideal candidate will have a background in tax compliance and industry knowledge, as well as a wide range of skills in data engineering, analytics and automation tooling and concepts.Together with the tax business, you will develop the go to market strategy, take the engagement lead role on the design and delivery of client specific solutions based on KPMG’s tax technology capabilities and shape the technology element of KPMG’s response to proposals for tax services.The role will be based in our London Office (Canada Square). You will be expected to spend a minimum of two days a week in the office collaborating with the team and stakeholders. Travel to other regional offices and visits to client sites will be required.<ul><li>Experience implementing complex technology solutions for multi-national corporations operating globally</li><li>Experience leading complex, high-profile transformation and technology projects</li><li>Ability to generate and progress leads to sales for large, global clients and as part of complex multi-disciplinary proposals</li><li>Proven experience using Microsoft’s Cloud Data tools to deliver solutions - Includes Power BI, Data Factory, Synapse, Fabric, Azure ML and Purview.</li><li>Excellent knowledge of Alteryx or equivalent tools, ideally with the Alteryx Designer Advanced or Expert certification or equivalent</li><li>A highly motivated mindset, with the ability to engage and lead a team on a variety of high profile internal and external projects, delivering to agreed deadlines and budgets even under pressure</li><li>Ability to build and execute strong internal and external relationships</li><li>Ability to work autonomously with the confidence to make your own decisions</li><li>Effective judgement – knowing when to consult and doing this in a timely manner</li><li>Excellent organisational, time management, delegation and review skills, with a results driven mentality</li><li>Excellent people and performance / talent management skills</li><li>Strong problem solving skills and ability to logically analyse complex requirements, processes and systems to put solutions in place.</li><li>Passionate about using data to drive key business decisions.</li><li>Excellent written and verbal communication skills.</li></ul>You may also have:<ul><li>Experience implementing solutions using Azure data platform, particularly the use of data flows and source system connectors via Azure Data Factory.</li><li>SQL and Python programming skills, along with a good understanding of Machine Learning techniques</li><li>Experience using data platforms such as Databricks and Snowflake</li></ul><h3>In this role you will:</h3><ul><li>Lead a team of analysts & engineers building and deploying innovative, scalable solutions for clients.</li><li>Oversee the delivery of complex data transformation, analytics, and automation projects for clients, ensuring compliance with risk and IT governance policies.</li><li>Coordinate business development activities with senior colleagues across Tax & Law, supporting responses to RFPs and presenting on pitches.</li><li>Identify the best solution for a given scenario, liaising with external software vendors as appropriate.</li><li>Work with partners and directors to implement our tech strategy, taking an active role in generating a sustainable pipeline of work</li><li>Embed best practice and a culture of quality in the team, taking responsibility for the learning pathways of junior colleagues.</li><li>Coach, mentor, and performance manage junior members of the team to fulfil their career aspirations and potential.</li></ul>Join KPMG today!Proud to be an inclusive, equal opportunity employer, we seek to attract and retain the best people from the widest possible talent pool. As a member of The Employers’ Forum on Disability we’re committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require. KPMG consistently features in the Sunday Times Best Big Companies to work for. This has been recognised with a special achievement award to mark our 10 years in the Top 25. We pride ourselves on being a place where individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective – that’s the KPMG difference .The issues surrounding tax and legal services are constantly evolving, both locally and globally. Which is why you'll find life at KPMG both intellectually stimulating and rewarding. There's also the scale and breadth of what we do – our services span specialisms such as Corporate and Indirect Tax; Expatriate and Private Client Personal Tax compliance and advice; and KPMG Law.With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, Deal Advisory and Technology Services to diverse clients.They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter.From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you.We want you to bring your full self to work - to make this a place where people from every background thrive.We welcome applications from people who have taken a career break.We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this.We don't accept speculative CVs from agencies - you can see our policy on agencies here:Similar vacancies you might be interested in#J-18808-Ljbffr

KPMG Careers

Tax Data Analytics Director

Analysis Skills

Automation

Best Practices

Budgeting

Business Analysis

Business Development

Cloud Computing

Coaching

Communication Skills

Computer Programming

Consulting

Corporate Tax

Cross-Functional

Customer Relations

Customer Support/Service

Data Analysis

IT Governance

Information Technology & Information Systems

Lead Generation

Leadership

Legal

Machine Learning

Machine Tool

Maintain Compliance

Market Entry Strategy

Mentoring

Microsoft Product Family

Microsoft Windows Azure

Offshoring

Organizational Skills

Performance Management

Power BI

Presentation/Verbal Skills

Problem Solving Skills

Productivity Management

Public/Media/Press/Analyst Relations

Python Programming/Scripting Language

Request for Proposals (RFP)

Requirements Management

Resolve Customer Issues

Risk

SQL (Structured Query Language)

Sales

Sales Pipeline

Service Delivery

Snowflake Schema

Talent Management

Tax Accounting

Tax Regulations

Team Lead/Manager

Technical Sales

Technical Strategy

Technical Support

Time Management

Willing to Travel

Writing Skills

JobLeads

Database Technician

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures. At the direction of the Unit Head, optimize, schedule, execute, and visualize data analyses and reports on library collections data.

<div><div id="requisitionDescriptionInterface.ID1402.row1" title="">(Hybrid) Library Data Technician - Libraries 26950 </div><div id="requisitionDescriptionInterface.ID1434.row1" title=""><h2><div id="requisitionDescriptionInterface.ID1450.row1" title="">Description</div></h2> The department of Libraries at West Virginia University is currently accepting applications for a Library Data Technician.About the OpportunityReporting to the Head of Metadata Services at the WVU Libraries, this position provides support for the analysis and visualization of library collections data, including creation of metadata for digital collections and traditional library materials.  It is responsible for the execution, optimization, and documentation of scheduled reports as well as the entry of complex library metadata, and for contributions as assigned to the projects and goals of the Metadata Unit, KARM Department, and Libraries.<p style="margin:0px 0px 12px;color:rgb( 0 , 0 , 0 );font-size:13.02px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 );font-family:'arial'">We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: <ul><li style="font-family:'arial'">37.5-hour work week  </li><li style="font-family:'arial'">13 paid holidays (staff holiday calendar) </li><li style="font-family:'arial'">15 annual leave (vacation) days per year or more based on years of service (employee leave) </li><li style="font-family:'arial'">18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) </li><li style="font-family:'arial'">WVU offers a range of health insurance and other benefits </li><li style="font-family:'arial'">401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. </li><li style="font-family:'arial'">Wellness programs</li></ul>What You'll DoLibrary Collection Analysis Support <ul><li style="font-family:'arial'">At the direction of the Unit Head, optimize, schedule, execute, and visualize data analyses and reports on library collections data.  Use database and spreadsheet applications, query or scripting languages, and data transformation tools such as MARCEdit and OpenRefine across multiple data sources and metadata schemas.</li><li style="font-family:'arial'">Extract and normalize data as necessary prior to analysis including machine readable cataloging (MARC) metadata from the cloud-based Library Management System, WorldShare Management Services (WMS), Dublin Core (DC) metadata from institutional repositories, encoded archival description (EAD) metadata, and vendor provided or open access metadata.   </li><li style="font-family:'arial'">Prepare technical documentation, including interpretation of database, library or content management system structures and metadata schemas, to contextualize reports and analyses.  Use flow charts, logic diagrams, and code as appropriate.</li></ul>Metadata Creation for Digital Projects <ul><li style="font-family:'arial'">In collaboration with the Unit Head and/or Institutional Repository Coordinator, create and/or transform metadata for digital projects for loading to the Research Repository (RR), Library Management System, or other Libraries platforms or for migration between platforms</li><li style="font-family:'arial'">Participate in project initiation and planning activities to understand project specifications, tasks, and milestones </li></ul>Metadata Creation for the Library Catalog <ul><li style="font-family:'arial'">Identify records for library use in the OCLC cooperative bibliographic database </li><li style="font-family:'arial'">Perform original and descriptive cataloging, subject analysis, and classification under the direction of the Head of Metadata or Metadata Librarian when records aren’t available in the OCLC cooperative bibliographic database </li><li style="font-family:'arial'">Update records in the OCLC cooperative bibliographic database as necessary to meet national cataloging standards</li><li style="font-family:'arial'">Derive serial records in the OCLC cooperative bibliographic database as necessary to correctly identify unique serial items </li><li style="font-family:'arial'">Create and set holdings as needed within library management system </li><li style="font-family:'arial'">Communicate with library stakeholders about the progress of projects and backlogs or local procedures and practices  </li></ul>Library Operations <ul><li style="font-family:'arial'">Participate in departmental and library wide meetings and training sessions</li><li style="font-family:'arial'">Serve on appropriate interdepartmental committees as a KARM representative</li><li style="font-family:'arial'">Identify and participate in training opportunities specific to the position</li><li style="font-family:'arial'">Prepare technical documentation for use on the staff intranet or other shared documentation platform</li><li style="font-family:'arial'">Provide statistics for annual reporting</li><li style="font-family:'arial'">Assist student workers with metadata questions and projects as needed</li><li style="font-family:'arial'">Complete physical processing of library materials</li><li style="font-family:'arial'">Assist in Departmental projects as assigned</li><li style="font-family:'arial'">Analyze library, department, and unit needs and make recommendations to improve workflows and projects or enhance access to materials</li></ul> </div><div id="requisitionDescriptionInterface.ID1492.row1" title=""><h2><div id="requisitionDescriptionInterface.ID1508.row1" title="">Qualifications</div></h2> <ul><li style="font-family:'arial'">Bachelor’s degree in computer or information science.</li><li style="font-family:'arial'">Any equivalent combination of related education and/or experience will be considered.</li><li style="font-family:'arial'">All qualifications must be met by the time of employment.</li></ul>Knowledge, Skills, & Abilities<ul><li style="font-family:'arial'">Knowledge of Microsoft Office Suite</li><li style="font-family:'arial'">Expert knowledge of Microsoft Excel, Google Sheets, or other spreadsheet applications</li><li style="font-family:'arial'">Basic knowledge of relational database management systems </li><li style="font-family:'arial'">Ability to use videoconferencing and other teleconferencing technology </li><li style="font-family:'arial'">Experience with data visualization tools (Power BI, Tableau, Google Charts)</li><li style="font-family:'arial'">Experience with mark-up, semi-structured, and structured data (HTML, XML, JSON) </li><li style="font-family:'arial'">Experience with scripting and querying languages (SQL, R, VBA, Python)</li><li style="font-family:'arial'">Familiarity with data transformation tools like OpenRefine or MARCEdit  </li><li style="font-family:'arial'">Familiarity with metadata standards (Dublin Core, MARC, EAD, OAI-PMH, KBART)</li><li style="font-family:'arial'">Familiarity with identity management and authority control in databases</li><li style="font-family:'arial'">Familiarity with linked data mark-up and querying languages (RDF, RDFa, SPARQL) or willingness to learn</li><li style="font-family:'arial'">Strong organizational, problem solving, and time management skills </li><li style="font-family:'arial'">Ability to work independently and in a team environment</li><li style="font-family:'arial'">Ability to communicate effectively with coworkers and library users </li><li style="font-family:'arial'">Ability to manage multiple resource workflows at one time </li></ul>Preferred Qualifications<ul><li style="font-family:'arial'">Familiarity with the academic library environment </li><li style="font-family:'arial'">Experience with linked data and semantic web applications</li><li style="font-family:'arial'">Experience with digital or institutional repositories </li><li style="font-family:'arial'">Familiarity with content or library management systems </li></ul> </div><div id="requisitionDescriptionInterface.ID1550"><div id="requisitionDescriptionInterface.ID1594.row1" title="">About WVU West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.   </div><div id="requisitionDescriptionInterface.ID1638.row1" title=""><h2>Job Posting</h2>: Jul 1, 2025</div><div id="requisitionDescriptionInterface.ID1690.row1" title="">Posting Classification: Classified</div><div id="requisitionDescriptionInterface.ID1732.row1" title="">Exemption Status: Non-Exempt</div><div id="requisitionDescriptionInterface.ID1774.row1" title="">Benefits Eligible: Yes</div><div id="requisitionDescriptionInterface.ID1816.row1" title=""><h2>Schedule</h2>: Full-time</div></div></div>

West Virginia University

(Hybrid) Library Data Technician - Libraries

Accounts Payable Clerk

BFS Companies is seeking a detail-oriented and motivated Accounts Payable Clerk to support our accounting department in processing invoices, managing vendor payments, and ensuring accurate and timely financial transactions. BFS Companies is comprised of 80 convenience store locations, 17 bulk fuel plants, 4 Southern States stores and 80 branded fast food locations.

BFS Companies is seeking a detail-oriented and motivated Accounts Payable Clerk to support our accounting department in processing invoices, managing vendor payments, and ensuring accurate and timely financial transactions. This is a full-time position based out of our office located in Morgantown, WV. Who We Are:For more than 40 years, our BFS mission has been to provide Better, Faster Service to our customers and career growth opportunities to our employees. BFS Companies is comprised of 80 convenience store locations, 17 bulk fuel plants, 4 Southern States stores and 80 branded fast food locations. BFS Companies has an opening for an accounts payable clerk. The ideal candidate will have a solid understanding of the accounting cycle in a professional environment. An understanding of basic accounting principles is required, as well as strong computer and communication skills and a working knowledge of Excel. This position is full-time and overtime should be expected. What You Will Be Doing:<ul><li>Review and verify invoices for accuracy, completeness, and compliance with company policies and procedures.</li><li>Code and enter invoices into the accounting system, ensuring proper allocation to the appropriate cost centers and accounts.</li><li>Process vendor payments via check and reconciling payments as needed.</li><li>Respond to vendor inquiries and resolve discrepancies or issues related to invoices, payments, and account balances.</li><li>Assist with year-end audit activities, providing documentation and support as required.</li></ul> Your Background:<ul><li>High school diploma or equivalent; Associate's degree in accounting or related field preferred.</li><li>1-2 years of experience in accounts payable or general accounting roles.</li><li>Proficiency in Microsoft Office applications, particularly Excel, for data entry and analysis.</li><li>Strong attention to detail and accuracy in data entry and financial record-keeping.</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.</li><li>Strong communication skills with the ability to interact professionally with vendors, colleagues, and stakeholders.</li><li>Able to operate standard office/computer equipment.</li></ul> BFS Companies is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Perform such similar, comparable, or related duties as may be required or assigned.

BFS Companies

AP Clerk - Bruceton Farm Services - Corporate - Bruceton Farm Service, Inc. (Morgantown, WV)

BFS Companies Jobs

Payroll Clerk

Bruceton Farm Service, Inc. is looking for a qualified Payroll Clerk to assist in all activities regarding the management of employee compensation in the company. You will be experienced in entering data with attention to detail and will have good math skills to make the necessary calculations.

Payroll ClerkBruceton Farm Service, Inc. is looking for a qualified Payroll Clerk to assist in all activities regarding the management of employee compensation in the company. You will assist with a variety of tasks such as entering payroll information, calculating wages and making payments. An excellent payroll clerk has great understanding of the concept of confidentiality. You will be experienced in entering data with attention to detail and will have good math skills to make the necessary calculations. The ideal candidate will be a thorough professional with good communication abilities. The goal is to carry out all payroll procedures with speed and accuracy.Responsibilities<ul><li>Learn to be efficient in using payroll software (PDI & ADP)</li><li>Collect and verify timekeeping information for all employees</li><li>Calculate pay according to hours worked incorporating leaves and overtime</li><li>Calculate taxes and deductions</li><li>Update paper and electronic payroll records by entering adjustments on pay rates, employee status changes etc.</li><li>Deal with complaints and questions regarding payroll from employees and upper management</li><li>Investigate and resolve any discrepancies in payroll</li><li>Prepare and submit reports with payroll information to supervisor</li><li>Input garnishments and other payroll deductions</li><li>Complete paperwork related to employment and benefit verifications</li></ul> Skills<ul><li>Proven experience as payroll clerk</li><li>Familiarity with general accounting principles</li><li>Experience in data collection, entry and reporting with great attention to detail and confidentiality</li><li>Solid knowledge of relevant legislation, policies and regulations</li><li>Computer savvy with working knowledge of relevant software (e.g. PDI, ADP, TalentReef)</li><li>Exquisite math and numerical skills</li><li>Outstanding organizational and time management skills</li><li>Excellent communication abilities with aptitude in problem-solving</li><li>High school diploma or equivalent; BSc/BA in accounting/business administration is a plus</li></ul>

Payroll Clerk - Corporate - Bruceton Farm Service, Inc. (Morgantown, WV)

FULL_TIME

OTHER

Data Processing

As a Voice Data Entry Agent, you will join our Data Enrichment team to support data enrichment tasks for one of our healthcare clients. Experience in an outbound/inbound call center, inside sales experience, or related sales or customer service experience is a plus.

Salary

As a Voice Data Entry Agent, you will join our Data Enrichment team to support data enrichment tasks for one of our healthcare clients. You’ll be held to a high quality of work standard and will be a contributor to the quality control process. What will you do?<ul><li>Involved with either voice or non-voice processes, as required. </li><li>Manage either inbound/outbound calls in a professional manner.</li><li>Verifying information provided to our client by 3rd party entities by using online databases to cross-check information.</li><li>Responsible for reviewing and completing Enrichment Tasks as defined and trained by the client</li><li>Data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses.</li><li>Responsible for timely and quality execution of tasks.</li><li>May be required to perform additional duties and tasks as required by the Company.</li><li>Pay rate: $16USD/hourly</li></ul>Why we think this job is great:<ul><li>Remote-First: 100% work-from-anywhere flexibility</li><li>Own Your Results: High-autonomy role where your performance directly drives business growth</li><li>Supportive Culture: Work with a collaborative team that values innovation, experimentation, and learning</li><li>Make an Impact: Be on the front lines of a fast-growing global firm, helping us expand our reach and revenue</li></ul>Qualifications:<ul><li>Willing to work on both, voice and non-voice processes.</li><li>Experience in an outbound/inbound call center, inside sales experience, or related sales or customer service experience is a plus.</li><li>Excellent written and verbal communication skills.</li><li>Available 40 hours per week starting immediately</li><li>Adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Ability to work independently or as an active member of a team</li><li>Can support a WFH set-up</li><li>Have a stable internet connection. </li><li>A computer-savvy candidate is preferred.</li></ul> #LI-REMOTEPowered by JazzHR

Bold Business

Voice Data Entry Agent

salaryMin

salaryMax

payPeriod

currency

partner JazzHR

Quality Assurance Lead

Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities: - Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment. - Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs.

Description & Requirements Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement. Essential Duties and Responsibilities: - Works on assignments that are moderately difficult, requiring judgement in resolving issues. - Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures. - Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. - Provide feedback on call monitoring results. - Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.- Works on assignments that are moderately difficult, requiring judgement in resolving issues. - Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures. - Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. - Provide feedback on call monitoring results. - Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.Additional Duties and Responsibilities:- Assist the Quality processors in resolving questions concerning audits and Quality processes- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.- Identify accounts requiring escalation, escalating immediately if warranted.- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.- Perform administrative functions that support the process of reports and appeals.- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.- Maintain current understanding of the processing procedures.- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,- Assist with new hire presentations, assignments, and certifications.- Demonstrate and maintain appropriate judgment with confidential information.- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.Additional Requirements as per contract/client: - Student Loan and Department of Education experience preferred - Previous Quality Assurance experienced preferred - High School Diploma or GED required - Must reside in the U.S. - Must be a U.S. citizen. - Must be able to pass a criminal background check. - Must not be delinquent or in default on any federal student loans. - Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.Minimum Requirements- High School diploma or equivalent with 3 years of experience. - Associate degree preferred. - May have training or education in area of specialization.- Accurate data entry skills- Proficient in the use of Microsoft Office products- Excellent organizational, written and verbal communication skills- Ability to perform comfortably in a fast-paced, deadline-oriented work environment- Ability to work as a team member, as well as independently- Ability to write using proper grammar, punctuation, sentence structure and pass a written test- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee trainingMinimum Requirements - High School diploma or equivalent with 2-4 years of experience. - Associate degree preferred. - May have training or education in area of specialization.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 23.94 Maximum Salary $ 33.35 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=a97c7ec8a69852581d5694b119424a65" rel="nofollow"></a>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Quality Control / Quality Assurance Team Lead (Temporary)

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Data Processor jobs in Thornton, WV on your radar? Find the best of them right here on Monster.

The Best Data Processor Jobs in Thornton, WV | Monster