Job Competency:Knowledge, Skills, and Abilities critical to this role: Strong customer service skills Superior organizational skills – manages time effectively, keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department; Able to display extreme attention to detail for long periods of timeStrong interpersonal and communication skills- responsive, pleasant to work with, educates stakeholders and provides timely, accurate information; able to build effective, strong working relationships with others through trust, communication, and credibility Language Ability: Must be able to communicate effectively in both verbal and written formats. Works collaboratively and supports efforts of team membersDemonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by: Honoring and caring for the dignity of all persons in mind, body, and spiritEnsuring the highest quality of care for those we serve.