Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization; Accurately record, update and document requests utilizing the service desk software; Identifying and interfacing with all key stakeholders in a professional manner; Assists with the software and hardware asset lifecycle from acquisition to disposal; Install and configure new or reimaged IT equipment and update/order inventory accordingly; Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software; Troubleshoot and administers laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required; Support project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc; Ability to create documentation such as, but not limited to: SOPs, How To's and Process Training, etc; Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily; Protect confidential information by not communicating, disclosing to, or using for benefit of third parties; Available for after-hours, on-call rotation as scheduled; This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned. SCOPE: As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management.