Develop, write, maintain, and govern detailed operational procedures, desktop procedures, and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency business channels, ensuring documentation is clear, accurate, user-friendly, and aligned with regulatory, agency, investor, product, and company requirements. Partner with Operations, Compliance, Risk, Quality Control, Training, and business stakeholders to gather information, validate procedural accuracy, support change management, and ensure operational changes are effectively communicated, documented, trained, and adopted by impacted teams.