When appropriate, determine appropriate group for escalation Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues Perform server and desktop computer updates to safeguard from malicious viruses and malware Manage customer issues and requests by creating, tracking and documenting technical solutions Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks Build\deploy new workstations (desktops laptops)Install\upgrade hardware\software on Windows workstations Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation Maintain positive relations through effective customer follow-up **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Performs all duties in accordance with company policies and procedures Primary Responsibilities: Troubleshoot and replace laptop and PC hardware Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff Set up, maintain and troubleshoot Participate in IT Support queue which will result in assigning and prioritizing open issues Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.