ESSENTIAL FUNCTIONS AND BASIC DUTIES Upholds U1 ValuesTrustworthyAssume responsibility for the effective and efficient administration and performance of direct reports functionsServe as back-up to Member Services DirectorOversee the delivery of a full range of services to membersFriendlyFoster a collaborative, accountable, and member-focused cultureCollaborate effectively with credit union departments, maintaining effective professional relationshipsReliableDrive operational consistency across all Service CentersSupport front-line staff, filling in as Service Manager as needed and working in all capacities of a service centerMeet deadlines and respond in a timely manner Operational LeadershipOversee the daily operations and performance of service center locations, virtual service center operations, payments team, and float coverage. Universal 1 Credit UnionJob Description Position Title:Member Services DirectorDepartment:OperationsSalary Grade:13Status:ExemptPosition Reports to:Chief Operations OfficerPositions Supervised:Member Service Areas as Assigned POSITION PURPOSEProvides strategic leadership, oversight, and operational direction for service center delivery, virtual member service operations, float coverage, and payments functions.