Ensure highly available, scalable, secure, and cost-effective IT support capabilities to enable customer obsessed support utilizing exceptional customer service skills, Chat, AI, Self Service and personal support calls for desktop/laptops, mobile devices, enterprise applications and executive support. The Director of Technology Support Operations is a key team member who completes requirements gathering, innovative design, understanding of business processes, and technical processes to enable scalable collaboration enterprise solutions supporting 1,500+ locations and over 22,000 employees.