windows 11, Troubleshooting, Support, Help desk support, Microsoft Cloud technologies, onboarding applications, Technical support, Desktop, Active directory, Customer service, Windows, Help desk, autopilot, ticket system, Service desk, Office 365, windows 10, financial services, servicenow ticketing, Lan/wan, Hardware, Network infrastructure, Configuration, Switches. 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.).