Combining strategic leadership with hands-on operational rigor, leveraging data, technology, and cross-functional partnerships to scale systems, improve performance, and drive continuous improvement in a fast-paced, high-growth environment. Oversee operations end-to-end: Ensure seamless execution of both inbound support (e.g., issue resolution, inquiries, care coordination) and outbound engagement (e.g., follow-ups, education, proactive outreach), with a focus on quality, efficiency, and scalability.