Wall Township, NJ30+ days ago
DUTIES AND RESPONSIBILITIES Provide technical answers to questions from external and internal customers Propose solutions to in-service problems in order to meet customer expectations Ensure technical follow-up of the problems identified by our customers Educate customers on good maintenance practices on our products Lead and participate in technical reviews at customers' sites and/or conferences Support the Company Aerosystems teams for technical matters (validation of technical warranties, in-service behavior, identification of induced damage, etc.) and for their customer visits (provide information, train on technical subjects, participate in reviews) Carry out interventions at customers' sites Present the technical behavior of systems in service Train on the use of the products in conjunction with the training team and maintenance technicians Identify, quantify, and report major technical problems, participate in their resolution with the design offices Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation as well as the overall problems of the fleet Lead the expertise of new damage cases, work on the identification of root causes and potential solutions Carry out feedback analyses and support the operational reliability calculations of the products, then alert and initiate the necessary actions with the sustaining, design office and program teams. Participate in the definition of acceptable damage criteria and product return to service studies Be the pilot of the after-sales department for the implementation of technical modifications to products in service Participate in in-service product improvement plans Pilot cross-functional teams responsible for supporting sales and repairs of evolving products Validate and prioritize maintenance technical documentation update needs Provide feedback Share support requirements and feedback with internal development and support teams Contribute to product improvement Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in the development of maintainability plans for new products Take action for flight safety Report and analyze topics related to the safety of operations in compliance with deadlines Bring technical expertise to customers to investigate root causes Participate in the causal analysis, the 8D process, and implementing changes QUALIFICATION REQUIREMENTS a) Education Bachelor or Master’s Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or equivalent combination of education and experience.