Required EducationHigh School Diploma or EquivalentRequired Qualifications/Skills/ExperiencePrevious IT-related experience repairing and upgrading computer systemsExperience diagnosing and resolving hardware issuesAbility to provide excellent customer serviceExperience supporting computer hardware and peripheral devicesAbility to travel throughout a large service geographyWillingness to participate in on-call, weekend, and holiday coverage rotationsPreferred Qualifications/Skills/ExperienceExperience supporting retail technology environmentsField Service Technician OverviewProvide onsite technical support, repair, maintenance, and installation services for retail technology equipment across multiple service locationsDiagnose and resolve hardware failures while meeting established service level agreementsDeliver exceptional customer service and technical support to end usersTravel between assigned locations to perform repairs, installations, and preventive maintenance activitiesSupport a variety of retail technology systems, including point-of-sale equipment, printers, scanners, servers, PCs, networking devices, phone systems, pharmacy technology, clinic equipment, and related peripheralsCollaborate with neighboring service areas as needed to support workload demandsParticipate in an on-call rotation for high-severity service incidents during evenings, weekends, and holidaysJob DutiesDiagnose and repair retail technology equipment failuresInstall, maintain, and upgrade hardware systemsProvide customer service and technical support to end usersService point-of-sale registers and self-checkout registersSupport thermal printers, laser printers, and scannersTroubleshoot and maintain servers, PCs, and thin clientsSupport phone systems and networking equipmentService RF devices and related technologiesMaintain pharmacy, clinic, and photo-processing equipmentSupport additional computer peripherals and related hardwareTravel between service locations to perform onsite supportAssist neighboring service areas with workload requirementsRespond to onsite high-severity service calls during scheduled on-call periodsParticipate in rotating weekend and holiday support coverageEnsure service requests are completed within established service level agreements **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).