Relevant Experience includes facilitating or supporting delivery of technical/cyber training (virtual instructor-led), providing student support in online learning environments, validating grading/feedback outputs (manual or automated), and documenting/escalating courseware or platform issues using approved processes/tools. The facilitator performs troubleshooting and support within facilitator permissions and escalates LMS defects, grading system defects, and infrastructure issues to the appropriate technical teams (e.g., LMS Administration, DevOps, Capabilities, System Administration, Network support) using Government-approved processes and tools.