NewSenior Vice President of Accounting JobotSenior Vice President of AccountingAtlanta, GA$200,000–$250,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Developing, implementing, and maintaining accounting and administrative policies and procedures for a wide-ranging set of activities including financial accounting and reporting, employee relations (hiring/terminating policies), and other corporate policies.
NewVice President of Finance & Accounting (Healthcare) JobotVice President of Finance & Accounting (Healthcare)Atlanta, GA$180,000–$215,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Develop, implement and maintain accounting and administrative policies and procedures for a wide-ranging set of activities including financial accounting and reporting, employee relations (hiring/terminating policies) and other corporate policies.
NewSenior Benefits Analyst - Alpharetta, GA Avanos MedicalSenior Benefits Analyst - Alpharetta, GAAlpharetta, GAHere at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. The role will also offer exposure to global benefits programs and cross functional initiatives providing strong development opportunities for individuals looking to grow their impact in Total Rewards or broader HR operations.
NewAP Manager (CONFIDENTIAL) Vaco LLCAP Manager (CONFIDENTIAL)Alpharetta, GA$95,000–$110,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewHR Director Vaco LLCHR DirectorAtlanta, GA$115,000–$160,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
HR/Payroll Specialist Primetals TechnologiesHR/Payroll SpecialistAlpharetta, GAServe as the HRIS point of contact, ensuring data accuracy, troubleshooting issues, and supporting system-related tasks; provide support for audit activities. This position ensures smooth execution of HR processes, serves as a resource for employees and managers, and maintains the integrity of HR systems and documentation.
NewAssociate Market General Manager ChenMedAssociate Market General ManagerDecatur, GA$166,652–$238,075Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations. Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization.
Burger King Restaurant General Manager GPS HospitalityBurger King Restaurant General ManagerKennesaw, GAIf you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at 770-738-8779. We are looking for Restaurant General Managers (RGM) to join our team.
Director, Executive Compensation Unity SoftwareDirector, Executive CompensationAtlanta, GAWhile specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program. We are looking for someone who leads with strong judgment, values clarity over complexity, and can translate highly technical compensation concepts into plain English for our business leaders and the Board.
NewArea Manager Amazon.com Services LLCArea ManagerUnion City, GAOur Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments.
District Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritLawrenceville, GA$1,050–$1,075 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
NewDirector, Product Management - ServiceNow Cox AutomotiveDirector, Product Management - ServiceNowAtlanta, GA$148,500–$247,500Deep understanding of ServiceNow modules including ITSM, ITOM, HR Service Delivery, CSM (Customer Service Management), and emerging AI/automation capabilities (or tangible experience of coming up to speed quickly on a new platform). Partner with your manager to define the multi-year vision for how ServiceNow will evolve from an ITSM tool to a comprehensive enterprise service management platform leveraging the latest in AI capabilities.
Employee Relations & Accommodations Specialist - Remote Archer Daniels Midland CoEmployee Relations & Accommodations Specialist - RemoteDecatur, GARemoteAdditional Responsibilities: Training and Education: Support the content development and delivery of employee relations training programs and materials for HR teams, colleagues, and managers on topics such as accommodations process, harassment prevention, diversity and inclusion, and workplace conduct to promote awareness of legal obligations and best practices. Key Skills: Strong interpersonal, verbal and written communication skills, capable of articulating complex and sensitive information to different audiences in a clear and persuasive manner to diverse audiences and varying levels of leadership.
Employee Relations Partner, Investigations and Workplace Concerns Google LLCEmployee Relations Partner, Investigations and Workplace ConcernsAtlanta, GAYou will be an advocate of Google"s culture and values, partnering with business leaders to help them build their organizations and ensure all people decisions are based on data, whether coaching clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop Googlers, you stay exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Ann Arbor, MI, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; Seattle, WA, USA; San Francisco, CA, USA; Washington D.C., DC, USA.
Employee Relations Specialist Sweeping Corporation of America IncEmployee Relations SpecialistAtlanta, GAHowever, this is not an exhaustive list, and as business needs evolve, your responsibilities may shift over time to reflect new priorities, processes, or technologies: Employee Relations Case Management: Serve as the first point of contact for HR cases, providing timely and consistent responses to employee relations inquiries and escalating complex issues as appropriate. As an Employee Relations (ER) Specialist in the Human Resources Department, you'll help shape operations, support our dedicated field teams, and deliver critical services that make a visible impact every day.
Senior Associate, Employee Relations FTI Consulting IncSenior Associate, Employee RelationsGAProfessionals within our Marketing and Communications, Information Technology, Finance and Accounting, Human Resources, Office Infrastructure, Legal, and Real Estate teams are dedicated to working together and delivering world class support across our global community. In this key role, you will be responsible for providing support to the Employee Relations (ER) function by assisting with global ER cases, conducting investigations, supporting performance management processes, and ensuring compliance with HR policies and employment laws.
Employee Relations Consultant (Onsite) Northeast Georgia Medical CenterEmployee Relations Consultant (Onsite)Oakwood, GeorgiaEvaluate in-coming issues or concerns to determine appropriate resolution methods and escalate to assigned HRBP as a priority according to safety significance for immediate action of issues with potential of adversely affecting the safety or health of NGHS personnel or the public. In the absence of active formal investigations, the ERC engages in other day-to-day employee relations work, including but not limited to consulting with employees and management on workplace matters, workplace policy interpretations and conflict resolution.
HR Employee Relations Representative Northside Hospital IncHR Employee Relations RepresentativeSandy Springs, GAConstantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Two (2) years experience in a Supervisory or Management capacity in lieu of Employee Relations experience or Human Resources experience.
Employee Relations Specialist Stride, Inc.Employee Relations SpecialistAtlanta, GeorgiaThis position is virtual and open to residents of the 50 states, D.C. Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. This role partners with HRBP's, leadership, employees and legal to ensure ER matters are handled fair and consistent.
Employee Relations Coordinator Holder Construction CoEmployee Relations CoordinatorAtlanta, GAHolder Construction is a nationally recognized leader in the construction industry, consistently ranked among the top firms on ENR's Top 400 Contractors list. Partner with leadership, Human Resources, and legal to support ethical, compliant, and positive employee relations outcomes.
Director of Employee Relations & Compliance VeriFone IncDirector of Employee Relations & ComplianceAtlanta, GA$150,000–$225,000 / yearWhether it''s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of relevant experience, certifications, internal equity, and specific location.
NewSr Internal HR Specialist, People Relations - GA - On Site Vensure Employer SolutionsSr Internal HR Specialist, People Relations - GA - On SiteDuluth, GAThe Senior Internal Human Resources Specialist - People Relations & HR Partnerships will play a critical role in fostering a positive work environment by managing employee relations, conducting thorough investigations, assisting in reviewing and providing guidance to the team on termination consultation escalations, and offering performance management and discipline training and coaching to managers. Create investigation plans, send investigation notices, schedule investigation interviews, prepare investigation interview questions based on the specific details of the complaint, conduct investigation interviews, take detailed investigation notes, ensure signed statements and/or interview notes are signed off on by the investigation participants, prepare investigation summary report and exhibit list to document findings and evidence collected, update the investigation tracker, and ensure investigation files are complete and organized.
Labor Relations Manager Inspire Brands IncLabor Relations ManagerAtlanta, GAThe Employee & Labor Relations Manager serves as a strategic partner responsible for strengthening workplace culture, mitigating labor risk, and supporting positive employee relations across a large, multi-brand restaurant organization. • Partnership: Partner with Legal, Corporate Communications, Risk, and HR to support responses to labor organizing efforts, unfair labor practice (ULP) allegations, and related investigations.
Manager, Labor Relations The Home Depot IncManager, Labor RelationsAtlanta, GA50% - Program Optimization and Implementation - Manage the labor and associate relations research and analysis programs and processes to determine patterns and trends and their impact on the organization, along with creating leadership level reporting on identified trends and emerging labor and associate relations concerns; Manage and lead the efforts in monitoring external labor activity and trends, including responsibility for creating reports for field and company leaders. Position Purpose: The Manager Labor Relations position will assist in creating and implementing labor and employee relations programs and provide labor relations support, guidance and training to AR/HR field teams, as needed.
NewAssociate Relations Partner ZelisAssociate Relations PartnerAtlanta, GeorgiaThe Associate Relations Partner is a highly skilled individual contributor who serves as a trusted advisor to People Leaders and works closely with Zelis People Leaders, People & Culture Business Partners, Legal, and other key stakeholders to lead associate relations matters. This role is responsible for managing associate relations cases, supporting performance management, conducting workplace investigations, and providing risk-informed guidance with sound judgment and consistency.
Consumer Relations Contractor TRC Talent SolutionsConsumer Relations ContractorAtlanta, GATemporaryThe Consumer Relations Contractor role is a compliance-related position centered on supporting the PFS Compliance Management System (CMS) and focused on support of the Consumer Relations Team (CRT). Support the CRT with conducting research, providing documentation, and assisting responsible PFS Department with responses to all consumer complaints within closure target timelines.
Communications Specialist - Public Relations DLA Piper LLP (US)Communications Specialist - Public RelationsGA$34.09–$53.17 / hourWhile the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Senior Account Manager, Public Relations B2B Technology Highwire Public Relations IncSenior Account Manager, Public Relations B2B TechnologyGARemoteRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. Senior Account Managers also play a key leadership role within the agency - mentoring and inspiring team members, contributing to new business development, and helping Highwire deliver exceptional results for B2B technology clients.
Public Relations Manager Eversheds Sutherland (International) LLPPublic Relations ManagerAtlanta, GA$95,000–$135,000 / yearThis role requires close, ongoing collaboration with the peer PR Manager, the Business Development and Client Services teams, and firm leadership - and success depends on the ability to balance competing demands, communicate transparently, and put the team's goals ahead of individual priorities. Working alongside a peer PR Manager and in close partnership with the US Director of Communications and Brand, this role leads the development and execution of integrated public relations strategies across all US offices, practice groups, and attorneys.
Public Relations Manager Eversheds SutherlandPublic Relations ManagerAtlanta, GeorgiaThis role requires close, ongoing collaboration with the peer PR Manager, the Business Development and Client Services teams, and firm leadership — and success depends on the ability to balance competing demands, communicate transparently, and put the team’s goals ahead of individual priorities. Working alongside a peer PR Manager and in close partnership with the US Director of Communications and Brand, this role leads the development and execution of integrated public relations strategies across all US offices, practice groups, and attorneys.
Community Relations Director Senior Lifestyle CorpCommunity Relations DirectorAtlanta, GACreate, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights. Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan.
Senior Public Relations Manager PolsinelliSenior Public Relations ManagerAtlanta, GeorgiaAssist in sending reactive media coverage communications to attorneys, practice group leadership, and firm leadership as appropriate, ensuring that it is shared with the appropriate website team, intranet, social channels, and considering pieces for potential repurposing. Partner with and manage all outside PR partners to encourage proactive networking with attorneys and business development team, ensure increased ROI on partnerships, promote more tier-1 media placements, and more strategic placement of thought leadership.
Manager, Public Relations & Grassroots Cajun Operating CoManager, Public Relations & GrassrootsAtlanta, GACompetencies: Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. Job Summary: The Manager of PR & Grassroots will lead strategic public relations efforts and community engagement initiatives for Church's Texas Chicken, driving brand awareness, enhancing corporate reputation, and fostering meaningful connections with local communities.
Manager, Public Relations & Grassroots Church's ChickenManager, Public Relations & GrassrootsAtlanta, GeorgiaCritical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. The Manager of PR & Grassroots will lead strategic public relations efforts and community engagement initiatives for Church’s Texas Chicken, driving brand awareness, enhancing corporate reputation, and fostering meaningful connections with local communities.
Investor Relations Manager InvescoInvestor Relations ManagerAtlanta, GeorgiaThe Investor Relations Manager supports Invesco’s investor relations efforts through high-quality analysis, reporting, and execution across peer comparisons, shareholder analytics, trading dynamics, and other strategic IR initiatives. Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office.
Manager, Public Relations Agilysys IncManager, Public RelationsAlpharetta, GAOur 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems.
Sr. Manager, Labor Relations The Home Depot IncSr. Manager, Labor RelationsAtlanta, GACompetencies: Experience in: union avoidance initiatives and labor strategy; development and delivery of leadership and employee training in labor issues; NLRB election campaigns including campaign communications, strategy, persuader advocacy, opposition research, and project management. Key Responsibilities: 50% Manage issues affecting The Home Depot enterprise involving protected concerted activity, organized labor and positive associate relations; support, consult, and provide guidance to management at all levels of the organization on such issues.
Manager State & Local Government Relations & Public Policy Intuit IncManager State & Local Government Relations & Public PolicyGA$209,500–$283,500 / yearCollaborate with the key members of the Global Corporate Affairs and Public Policy Team, legal business partners, and business unit subject matter experts to successfully influence the development of state legislative and regulatory activity to create business opportunities and mitigate operational and regulatory challenges. Work collaboratively with Global Corporate Affairs and Public Affairs and other colleagues on policy issues that span multiple areas to ensure continuity, effectiveness and best outcomes for Intuit and its customers.
NewSenior Vice President Institutional Investor Relations - Capital Markets AmeriSave Mortgage CorpSenior Vice President Institutional Investor Relations - Capital MarketsGASpecifically the role will be leveraging our brand and experience with a broad range of institutional investors including; credit unions, regional banks, insurance companies, asset managers or firms that may be looking to reduce risk and complexity associated with mortgage origination. Assuming success in creating relationships we need to be able to measure, report on and track performance of those relationships within our technology framework ensuring all required data points are being collected so we may create reporting.
Alumnae and Donor Relations Manager Agnes Scott CollegeAlumnae and Donor Relations ManagerDecatur, GAStrong technical skills are required - proficiency in MS Office suite, Google productivity suite, Zoom video conferencing; and working knowledge of CRM/databases (Raiser's Edge, NXT, SalesForce, etc.) and/or email marketing platforms (MailChimp, Constant Contact, Emma, etc). Reports to the senior director of alumnae relations and works with the associate director, co-workers, student workers/interns, colleagues within the division of college advancement, as well as alumnae, faculty, staff, students, professionals at other colleges, and members of the community to support the alumnae office.
Investor Relations Manager Invesco LtdInvestor Relations ManagerAtlanta, GAThe Investor Relations Manager supports Invesco's investor relations efforts through high-quality analysis, reporting, and execution across peer comparisons, shareholder analytics, trading dynamics, and other strategic IR initiatives. Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office.
Sr. Analyst, Investor Relations Genuine Parts CompanySr. Analyst, Investor RelationsAtlanta, GeorgiaThe Investor Relations Senior Analyst position will be responsible for assisting and supporting the Vice President of Investor Relations in a variety of Investor Relations (“IR”) functions including internal and external communications, financial & market analysis, competitive research, development of materials including presentations, scripts, executive summaries and more, and meeting planning and management. Assist in developing key messages and materials (slides, scripts, and speaking points, spreadsheets) to effectively communicate: quarterly earnings performance, conference presentations, on-going dialogue, investor data packages, SEC Filings, merger & acquisitions and key strategy and/or project messages.
SVP Consultant Relations Voya Financial IncSVP Consultant RelationsGA$175,000–$200,000 / yearGetting Voya IM's best capabilities in front of consultants, moving such capabilities through the various stages of the manager research process at each consulting firm, gaining positive ratings for inclusion in consultant-influenced searches and, critically, securing investor allocations are key to how the chosen professional will be measured and compensated. In addition to a deep and broad set of substantive professional business relationships, this individual will need to have extensive knowledge of the investment business and related investment products, as well as an understanding of how to address the distinct needs of investment consultants and their clients.
DIR - ALUMNI RELATIONS University Health Services IncDIR - ALUMNI RELATIONSATLANTA, GAwww.uhs.com Qualifications Requirements: High School Degree required, Associates Degree preferred 3-5 years related experience required, 5-8 years related experience preferred Strong understanding of social media platforms and digital engagement strategies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
Senior Public Relations Specialist NeboSenior Public Relations SpecialistAtlanta, GeorgiaSupport creation of strategic communications plans and lead development of media outreach initiatives including media lists, pitch letters, key messaging documents, fact sheets and press releases; ongoing management of monitoring and trackers. Demonstrate media relations experience and execute media outreach by developing and maintaining strong national, local, trade and social media relationships as well as relationships with third-party influencers and thought-leaders.
Agency Relations Manager Safepoint MGAAgency Relations ManagerAtlanta, GeorgiaWe recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. Builds and uses best practices regarding Agency Operations, works consultatively to follow up with plans, holding process owners accountable for agreed upon actions.
Customer Relations Specialist - Atlanta Urbanex Pest ControlCustomer Relations Specialist - AtlantaMarietta, GA$16–$22 / hourFull timeThis role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. • Strong customer service skills with a passion for helping others and resolving issues.
Customer Relations Representative - State Farm Agent Team Member Rick MotternCustomer Relations Representative - State Farm Agent Team MemberMarietta, GeorgiaResponsibilities Serve as the first point of contact for existing customers via phone, text, email, and walk-ins Deliver concierge-level customer service and support Assist with billing questions, payments, policy documents, and general service requests Schedule appointments for licensed team members through proactive outreach Maintain accurate customer records and documentation Collaborate with team members to support agency goals and client satisfaction. As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect.
Agency Relations Manager Safepoint MGA, LLCAgency Relations ManagerAtlanta, GAFull timeWe recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. Builds and uses best practices regarding Agency Operations, works consultatively to follow up with plans, holding process owners accountable for agreed upon actions.
Customer Relations Senior Specialist Dr. Ing. h.c. F. Porsche AGCustomer Relations Senior SpecialistAtlanta, GA$65,000–$75,000 / yearWhile performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer. Evaluate Lemon Law risk by state, initiate proactive case handling, and support the development and execution of strategies that drive timely, creative resolutions while promoting customer satisfaction and brand retention.