UNKNOWN

FEED

OTHER

7–15+ years of leadership and direct experience in a Non-profit club management, hospitality, HOA, or similar environment or similar municipality management. Oversee all daily operations including clubhouse maintenance, dining and beverage, golf course, on-property recreational facilities, lodging, and grounds.

Lost Lake Woods Club AssociationDirector of Operations (General Manager) Job DescriptionPOSITION TITLEDirector of Operations (General Manager)Reports to: Board of DirectorsEmployment Type: Full-Time, ExemptPOSITION SUMMARYThe Director of Operations serves as the head of operations for Lost Lake Woods Club, anonprofit 501 (c) (7) organization has the responsibility for the day-to-day management of allclub operations, staff, facilities, non- member revenue, and member services. This roleexecutes the strategic direction established by the Board of Directors while maintaining clearoperational authority over staff, budgets, control of service delivery, member satisfaction,and financial and tax reporting.The position is designed to ensure efficient and compliant operations, high-quality memberexperience, and consistent execution of Board-approved policies and by-laws, whilemaintaining appropriate separation between governance and operations. CORE RESPONSIBILITIES1. Operational Leadership<ul><li> Oversee all daily operations including clubhouse maintenance, dining and beverage,</li></ul>golf course, on-property recreational facilities, lodging, and grounds<ul><li> Ensure consistent, high-quality member experience across all services</li></ul><ul><li> Implement and enforce policies, rules, and regulations established by the Board</li><li> Establish and maintains standard operating procedures for all departments</li><li> Oversees software systems and infrastructure</li><li> Provides IT/ office support for committee and board of director activities</li></ul>2. Staff Management<ul><li> Hire, supervise, train, discipline, and terminate all staff</li><li> Ensure Human Resource practices and compliance with state and federal laws</li></ul><ul><li> Develop staffing plans (seasonal and full-time)</li><li> Conduct performance evaluations for all employees</li><li> Establish a culture of accountability, professionalism, and service</li></ul>3. Financial Management (Execution-Level Authority)<ul><li> Develop annual operating and capital budget for Board approval</li><li> Collaboration with Finance and Audit committee on financial planning</li><li> Manage expenses within approved budget</li><li> Manage payroll and taxes</li><li> Approve routine expenditures within established thresholds</li><li> Provide monthly financial P&L reports, capital and operational variance reports to the</li></ul>Board<ul><li> Manage inventory, waste and retail sales</li><li> Ensure financial software systems appropriately support the operations</li></ul>4. Member Experience & Relations<ul><li> Serve as primary point of contact for member concerns and service issues</li><li> Ensure timely trending and resolution of complaints</li><li> Maintain strong, professional relationships with members</li><li> Support communications and onboarding of new members</li><li> Oversee events, programming, and communications</li></ul>5. Facilities & Asset Management<ul><li> Oversee maintenance of all facilities, grounds, and infrastructure</li><li> Develop capital improvement recommendations</li><li> Manage vendor relationships and contracts</li><li> Maintain asset and property records</li></ul>6. Governance Support (NOT Governance Authority)<ul><li> Attend Board meetings and provide operational reports</li><li> Advise the Board on operational impacts of decisions</li><li> Execute policies directed by the Board</li><li> Do not independently set policy or governance direction</li><li> Provide technology services as appropriate</li></ul>AUTHORITY & DECISION RIGHTSDirector of Operations HAS authority over:<ul><li> All hourly staff hiring, supervision, and termination</li><li> Recommendations for salaried staff, subject to BOD approval</li><li> Day-to-day operational and financial decisions</li><li> Communication plans and methods</li><li> Budget execution within Board-approved limits</li><li> Vendor selection and management (within budget)</li><li> Operational policies and procedures</li><li> Financial controls, reporting and taxes</li></ul>Director of Operations DOES NOT have authority over:<ul><li> Bylaws or governance structure</li><li> Membership approvals or discipline (unless delegated)</li><li> Budget approval (recommendation only)</li><li> Strategic direction (advisory only)</li></ul>BOARD VS. OPERATIONS RESPONSIBILITY MATRIXArea Board of Directors Director of OperationsStrategy Defines Advises & ExecutesBudget Approves Development &ManagesStaff No directsupervisionFull authorityDaily Operations No involvement Full authorityPolicies Creates ImplementsMemberDisciplineDecides SupportsCommittees Oversees CoordinatesVendors Oversight (major) ManagesPERFORMANCE EVALUATION FRAMEWORK1. Operational Effectiveness (25%)<ul><li> Facilities functioning and maintained</li><li> Services delivered consistently</li><li> Issues resolved efficiently</li></ul>2. Financial Management (20%)<ul><li> Adherence to budget</li><li> Cost controls</li><li> Financial reporting accuracy and timeliness</li><li> Tax preparation and timeliness</li></ul> 3. Staff Leadership (20%)<ul><li> Staff retention and performance</li><li> Clear accountability systems</li><li> Positive workplace culture</li></ul>4. Member Satisfaction (20%)<ul><li> Complaint resolution time</li><li> Member feedback trends</li><li> Service quality perception</li></ul>5. Board Relationship & Governance Alignment (15%)<ul><li> Quality of reporting</li><li> Responsiveness to Board direction</li><li> Maintains appropriate boundaries</li></ul>QUALIFICATIONS<ul><li> 7–15+ years of leadership and direct experience in a Non-profit club management,</li></ul>hospitality, HOA, or similar environment or similar municipality managementexperience<ul><li> Strong operational and financial management analysis experience</li><li> Experience working with Boards or governance bodies</li><li> Demonstrated ability to manage complex facilities and diverse operations</li><li> Excellent interpersonal and conflict resolution skills</li><li> Proficient with standard industry and office software applications</li></ul>Applicant Submission Requirements<ul><li> Submit an application letter with salary range requirements</li><li> CV or Resume</li><li> Letter of Recommendation</li></ul>

Lost Lake Woods Club

Director Of Operations

Administrative Skills

Asset Management

Beverages

Board Meeting

Budget Management

Budgeting

Capital Budgeting

Conflict Resolution

Cost Control

Customer Experience

Employee Retention

Employee Terminations

Expense Management

Facilities Management

Federal Laws and Regulations

Finance Software

Financial Analysis

Financial Audit

Financial Control

Financial Management

Financial Planning

Financial Reporting

Financial Systems

Human Resources Processes

Interpersonal Skills

Inventory Management

Leadership

Nonprofit

Onboarding

Operational Support

Operations

Operations Management

Operations Processes

Payroll Management

Payroll Tax

People Management

Performance Analysis

Performance Reviews

Policy Development

Policy Implementation

Problem Solving Skills

Profit & Loss

Project/Program Management

Property Maintenance

Regulations

Reporting Skills

Resolve Customer Issues

Retail Sales

Service Delivery

Software Administration

Standard Operating Procedures (SOP)

State Laws and Regulations

Strategic Planning

Supplier Relationship Management (SRM)

Tax Reporting

Tax Returns

Technical Support

Time Management

Variance Analysis

Vendor/Supplier Relations

Vendor/Supplier Selection

BreezyHR

FULL_TIME

Work Environment: Regularly will work near moving mechanical parts; Frequently will be exposed to fumes or airborne particles, wet or humid conditions (non-weather), work in high precarious places; Occasionally will work in outdoor weather conditions, around toxic or caustic chemicals . Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

Alta Construction Equipment and Ginop Sales are seeking a full-time Operations Manager to report to our Hillman, MI location.The responsibilities of the position consist of, but are not limited to: <ul><li> Supervise the operations of the Service and parts department </li><li> Drive business to meet forecasted goals while adding growth </li><li> P&L for Parts and Service Departments. </li><li> Oversee Parts Inventory </li><li> Drive business to meet forecasted goals while adding growth </li><li> Foster a positive customer and employee relations atmosphere </li><li> Review work orders, invoicing and customer quotes </li><li> Responsible for condition of service vehicles and facility </li><li> Performs other duties as assigned </li><li> Consistent, regular, and reliable attendance including some Saturday's </li><li> Incorporate Alta's Guiding Principles into daily activities </li></ul> Qualifications: <ul><li> 4-6 years of relevant experience </li><li> Good mechanical aptitude </li><li> Strong negotiation, selling and customer service skills </li><li> Possess excellent verbal and written communication skills </li><li> Must have valid driver's license, clean driving record and automobile insurance. </li><li> Computer programs: Word processing, spreadsheet, accounting, and equipment manufacturing technical software </li><li> Language skills: Intermediate - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. </li><li> Mathematical skills: Intermediate - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. </li><li> Reasoning ability: High - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. </li></ul>Physical Demands/Work Environment: <ul><li> Physical/Sensory Functions: Regularly will sit; Frequently will stand, walk, climb or balance; Occasionally will use hands, reach with hands and arms, stoop, kneel, crouch or crawl, talk/hear, taste/smell. </li><li> Vision: No special vision requirements. </li><li> Lift and/or Move Functions: Regularly will lift (up to) 25 pounds; Frequently will lift 26 to 50 pounds </li><li> Work Environment: Regularly will work near moving mechanical parts; Frequently will be exposed to fumes or airborne particles, wet or humid conditions (non-weather), work in high precarious places; Occasionally will work in outdoor weather conditions, around toxic or caustic chemicals </li></ul>About Alta: Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.What We Look For:At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.Other Opportunities at Alta:Please visit our careers page at altg.jobs to view other openings that may be of interest to you!Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

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Employee Relations Jobs in Northwest, MI

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Employee Relations Jobs in Northwest, MI

Director Of Operations Lost Lake Woods Club

Operations Manager Alta Equipment Group

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