Establishes and monitors performance measures across underwriting, processing, funding, and lending systems, including decision turnaround time, processing and funding cycle time, right-the-first-time quality, productivity, rework, backlog aging, service-level attainment, funding timeliness, Member effort, operational incidents, and control effectiveness. Partners with Credit Risk, Enterprise Risk Management, Compliance, Data, and Technology to support appropriate governance of automated decisioning and artificial intelligence, including decision quality, model performance, data integrity, explainability, fair-lending outcomes, exception trends, change controls, and appropriate human review.