Responsibilities: Leads organizational change management and technology adoption efforts for technology programs and initiatives by developing and executing change management strategies, plans, communications, training, readiness activities and adoption measurement frameworks that support successful implementation and sustained use of technology solutions; Develops and delivers training for technology needs and process changes, including instructor-led and virtual training, demonstrations, workshops, onboarding activities, and self-paced learning; Creates, maintains, and curates learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons, process documentation, and other materials that enable employees to effectively use technology solutions; Monitors technology adoption, proficiency, user feedback, and support trends to evaluate the effectiveness of change management and adoption strategies. Qualifications and Requirements: Bachelor's degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience; Minimum of five (5) years of experience leading organizational change management, technology adoption, training, employee enablement or related initiatives; Change management certification (Prosci or CCMP) strongly preferred; Knowledge of organizational change management principles, methodologies and best practices; Experience developing and executing stakeholder engagement and communication strategies; Knowledge of instructional design principles; ,Experience in remote and in-person training; Experience using learning, collaboration, communication, instructional design and analytics tools to support employee enablement and technology adoption.