Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more. Position Summary: The Senior Manager, Customer Experience is responsible for delivering the highest quality customer experience across Second City Chicago's business, including onsite Training Center classes, Resident Stage Performances, Second City Works events, and Box Office operations.