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Role Summary: As a Bilingual Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide.

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NY Bilingual Call Center Specialists Estas buscando una carrera? ¡Considere aplicar ahora! Looking for a career? Consider applying now! Corning, NY Corning Credit Union is seeking Bilingual Spanish and English speaking Call Center Specialists tojoin our team in the Corning, NY market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Bilingual Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job Duties <ul><li>Maintain appropriate knowledge of core systems and CCU's products and services </li><li>Answer incoming calls and member questions in a prompt and professional manner </li><li>Present and explain beneficial products to members and assist in meeting their vast financial needs </li><li>Open new memberships, accounts, and services </li><li>Assist members with requests for account research needs </li><li>Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures </li><li>Proactively educate members on the ease of doing business with CCU through our many electronic service channels </li><li>Also assumes responsibility for other projects or duties as assigned </li></ul>Required Competencies<ul><li>Excellent comprehension, verbal communication, and written communication skills in Spanish and English </li><li>Strong customer service and interpersonal skills with the ability to connect well with members via the telephone </li><li>Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment </li><li>Exceptional attention to detail </li><li>Strong problem-solving skills </li><li>Confidence in promoting appropriate products and services </li><li>Technical aptitude with experience using mobile banking and other apps or financial services </li></ul>Education Requirements<ul><li>A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered </li><li>A high school diploma or GED is required </li></ul>Experience Requirements<ul><li>Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate </li></ul>Communication Skills Requirements<ul><li>The ability to read and comprehend moderate to advanced instructions and correspondence </li><li>The ability to write moderate to advanced correspondence within professional etiquette standards </li><li>The ability to effectively present information in one-on-one and group situations </li></ul>Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role. <ul><li>Ability to work in a repetitive motion for a lengthy period of time </li><li>Ability to work within a fast-paced call center environment </li><li>Regular use of computer required </li><li>Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range </li></ul> Compensation - The starting Bilingual Call Center Specialist I base pay range is $21.00 - $25.50 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential. Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ADP Privacy Policy | ADP Legal Policy

Corning Federal Credit Union

Bilingual Spanish Call Center Specialist

Banking Services

Call Centers

Communication Skills

Credit Union

Customer Support/Service

Customer/Client Research

Detail Oriented

English Language

Financial Services

Financial Transactions

High School Diploma

Identify Issues

Internet/Online Service

Interpersonal Skills

Multilingual

Presentation/Verbal Skills

Problem Solving Skills

Spanish Language

Team Player

Telephone Skills

Training/Teaching

Writing Skills

IRecruitee

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Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. This position will accurately input and maintaining various types of data related to production and other aspects of the manufacturing operation, as well as customer product orders in a timely and professional manner.

Job ID:  523813Non-Exempt Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. Job Summary This position will accurately input and maintaining various types of data related to production and other aspects of the manufacturing operation, as well as customer product orders in a timely and professional manner. Job Location This position will be based out of our office in Endicott, NY Job Responsibilities <ul><li>Accurately and efficiently enter and update manufacturing/product data into computer systems, databases, spreadsheets, and other relevant software applications.</li><li>Accurately and efficiently input, update, and maintain order and account information. Ensure all required order and product data is available and accurate at time of entry.</li><li>Review and verify data for accuracy, completeness, and compliance with established standards and procedures.</li><li>Provide administrative support as needed, such as: project support, scanning and filing, logistic/transportation backup, other tasks as needed.</li><li>Maintain regular and punctual attendance.</li><li>Record customer orders/changes in appropriate manner</li><li>Effectively communicate customer issues and concerns to all applicable internal staff members</li><li>Document all contacts, actions, and responses in customer database</li><li>Organize and maintain the file system; file correspondence and other records</li><li>Maintain working knowledge of products and/or services</li><li>Prepare reports and correspondence as needed</li><li>Other duties may be assigned as needed</li><li>Assist with inside sales, production reporting, and invoicing as required. Stretch Assignments assigned by Commercial Operations Manager</li><li>Training initiatives</li><li>Coaching other team members</li></ul> Job Requirements <ul><li>High school diploma / equivalent</li><li>Must have related experience, at least 2 years is preferred</li><li>Strong attention to detail and accuracy.</li><li>Excellent verbal and written communication skills</li><li>Proficient in Microsoft Office (Excel, Word, PowerPoint)</li><li>Commitment to excellence and high standards</li><li>Strong organizational skills; able to manage priorities and workflow</li><li>Ability to work independently and as a member of various teams and committees</li><li>Ability to understand and follow written and verbal instructions</li><li>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm</li><li>Ability to perform diversified clerical functions and basic accounting procedures</li><li>Ability to effectively communicate with people at all levels and from various backgrounds</li><li>Bilingual skills a plus</li></ul> <div id="tor__flistingLayout_readOnlyDiv"><div id="tor__flistingLayout_content">Compensation <ul style="list-style-type:disc"><li>​Base pay ranging $25.00 - 28.00/HR</li><li>5% Annual target bonus</li><li>401(k) plan​ / group retirement savings program​</li><li>Short-term and long-term disability benefits​​</li><li>Life insurance​</li><li>Health, dental, and vision insurance​</li><li>Paid time off ​</li><li>Paid holidays</li></ul></div></div> What CRH Offers You <ul><li>Highly competitive base pay</li><li>Comprehensive medical, dental and disability benefits programs</li><li>Group retirement savings program</li><li>Health and wellness programs</li><li>An inclusive culture that values opportunity for growth, development, and internal promotion </li></ul>  About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!  Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability <div>CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. </div> AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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