Record Maintenance - proper management & updating of system to maximize contacts- Skip-Tracing - to assist in locating & contacting consumers and businesses- Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program *Non-Essential Duties & Responsibilities:*- Other duties as assigned *Education Requirement:*- High School Diploma or GED- Associates or Bachelor's Degree preferred* Skills/ Requirements:*- - The ability to work the required scheduled shift - Ability to speak and converse in Spanish and English fluently - Ability to proficiently read and write in English - Ability to proficiently read and write in Spanish is preferred - Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution - Intermediate Computer skills to document calls and navigate software packages, databases and the internet - Strong organizational and time management skills - Attention to detail - Ability to act independently to resolve problems - Motivation to learn - Ability to work in a positive, collaborative manner with coworkers - Ability and history of maintaining confidentiality and high level of trustworthiness. - Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment - Ability to obtain and maintain Government Security Clearance - Ability to obtain and maintain State Collections Licensure - U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States - No conflicts of interest with ConServe or our ClientsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.- Occasionally lift and/or move up to 25 pounds.-