Job Definition: The Customer Service Representative is the voice of PRI for the customers who own and operate our equipment - including solvent recycling, parts and container washing, filling and dispensing, and plastic recycling systems for printing, paint, coatings, and manufacturing customers, as well as biowaste treatment systems such as effluent decontamination systems, tissue digesters, and autoclaves for laboratory and research customers. Job Purpose: Serve as a professional, knowledgeable first point of contact for PRI customers - answering questions about our equipment, parts, and services; identifying and processing parts orders; providing first-level technical support; and coordinating shipments and on-site field service in support of the Customer Service Manager.