Under general supervision, to assign, supervise and evaluate customer service, 311, or field services personnel; to participate in the performance of complex customer service related work involving customer contact by telephone and in person, to participate in and monitor meter reading, field collections, and start/stop service orders; to interface effectively with customers and assist in handling customer complaints; to maintain or review accounting records; and to do related work as assigned. The City offers an attractive benefits package, the central provisions of which are as follows: Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation.