Knows about societal, cultural, racial, gender, age, and other issues related to mental illness and its treatment.•Is knowledgeable about health issues and their impact on mental illness.•Is knowledgeable about psychotropic medicationsKnowledge of the various services and levels of care provided by BJC Behavioral Health and other community agencies.•Understanding of the diagnostic, financial, and functional (social, vocational, cognitive, and educational) criteria for acceptance by the teams and services of BJC BH.•Works collaboratively within team and across service system. Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed.