Contributes to the overall quality of the department's service by developing, reviewing, and implementing policies and procedures to meet legal requirements and Commission needs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change. Assumes full management responsibility for Financial Services Department programs, services, and activities, including overseeing functions such as accounting, payroll, budget preparation, auditing, risk management, audit compliance, and administration, and investments as well as the Housing Commission's non-profit development arm, Housing Development Partners (HDP).