You will own the path from operational friction to a working improvement: diagnose bottlenecks in how we quote, contract, fulfill, bill, and recognize revenue; turn those findings into process redesign, system changes, and purpose-built SI tools; and drive adoption so the improvements stick. Produce detailed mockups, change requests, and acceptance criteria, and influence timeline, scope, and the final deliverable, and coordinate cross-functional review and sign-off on prioritization and new process or system designs with Sales, Finance, Accounting, Legal, IT, and global partners.