PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerBoston, MA$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Member Service Advisor - Contact Center Navigant Credit UnionMember Service Advisor - Contact CenterLincoln, RIFull timeOur mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues.
Manager, Contact Center Engineering & Voice AI WEX IncManager, Contact Center Engineering & Voice AIBoston, MA$121,500–$147,300 / yearManage Complex Service Demands: Architect and manage enterprise contact center and telephony applications catering to diverse lines of business-handling distinct caller profiles, high-complexity inquiries, and sharp seasonal volume spikes (e.g., healthcare benefits enrollment cycles, tax season, holiday travel). Omnichannel Telephony Infrastructure: Maintain high availability and operational excellence across cloud contact center platforms, SIP/telephony pipelines, and integrations with backend enterprise applications (Salesforce, core processing platforms, and billing engines).
Contact Center Specialist III Middlesex Savings BankContact Center Specialist IIIMedway, MassachusettsFull timeThe Contact Center Specialist III is expected to be highly proficient in processing transactions, resolving problems, aid in the resolution of complicated customer complaints, understanding and explaining all bank products and services, identifying customer needs and recommending appropriate solutions. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.
Contact Center Specialist I Middlesex Savings BankContact Center Specialist IMedway, MassachusettsFull timeThe specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.
Vehicle Sales Management Trainee - Used Truck Center Ryder System IncVehicle Sales Management Trainee - Used Truck CenterNorwood, MATake a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America ( http://newsroom.ryder.com/news/news-details/2023/Newsweek-Names-Ryder-One-of-Most-Trustworthy-Companies-in-America/default.aspx ) by Newsweek, America's Best Large Employers ( http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Forbes-Americas-Best-Large-Employers-for-2023/default.aspx ) by Forbes, World's Most Admired Companies ( https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Named-Among-FORTUNE-Magazines-Worlds-Most-Admired-Companies-for-11th-Consecutive-Year/default.aspx ) by Fortune Magazine, Top Company for Women to Work for in Transportation ( http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation/default.aspx ) by Women in Trucking, Overdrive Award ( http://newsroom.ryder.com/news/news-details/2023/Ryder-Receives-2022-Overdrive-Award-from-General-Motors/default.aspx ) by General Motors, Food Logistics' Top 3PL Award ( https://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Food-Logistics-Top-3PL--Cold-Storage-Providers-to-Food--Beverage-Industry-for-11th-Consecutive-Year/default.aspx ) by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation ( https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Leaders-Recognized-as-Top-Women-to-Watch-in-Transportation-in-2023/default.aspx ). Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Operator Representative, Communications Center Brigham and Women's HospitalOperator Representative, Communications CenterSomerville, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Qualifications Qualifications: High School Diploma or equivalent required Able to type 35 wpm and knowledge of popular MS Windows software applications. Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.79/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Contact Center Specialist Trainee Middlesex Savings BankContact Center Specialist TraineeMedway, Massachusetts$36,010–$46,219 / yearFull timeActual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. The training period will include a focus on both technical skills, such as proper phone call basics, processing of transactions and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs.
Nurse Practitioner - Night Call - Per Diem Lahey Hospital and Medical CenterNurse Practitioner - Night Call - Per DiemMilton, MA$62.31–$84.74 / hourDepartment Specific Job Responsibilities: The Geriatric Nurse Practitioner provides care in one or a combination of the following settings: subacute rehabilitation, long-term care, assisted livings, rest homes and home care environment. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
On Call Spa Therapist Four Seasons Hotels and ResortsOn Call Spa TherapistBoston, MAOther amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.
Welcome Center Representative YMCA of Greater BostonWelcome Center RepresentativeBoston, Massachusetts$16.50–$17 / hourThe Welcome Center Representative will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures. The Wang YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations.
Welcome Center Representative, Nights and Weekends YMCA of Greater BostonWelcome Center Representative, Nights and WeekendsWoburn, MA$16 / hourUnder the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
NewAccess Center Coordinator - Prior Authorization, Imaging Focus - Full Time SOLUTIONHEALTHAccess Center Coordinator - Prior Authorization, Imaging Focus - Full TimeNashua, NHAnchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Working under the direction of the Manager, Access and Engagement, this role supports patient registration, appointment scheduling, referral processing, insurance verification, and prior authorization activities.
Supervisor, Customer Contact Center South Shore HealthSupervisor, Customer Contact CenterWeymouth, MA$79,600–$113,800 / yearStrong communications skills including the ability to build relationships and effectively communicate with project teams and key clinical stakeholders, including business services, nurses and physicians. The CCCS will be responsible for keeping the IT Support Services Manager abreast of any daily issues or escalations that occur and collaborate on staff scheduling related issues.
HR Contact Center Representative - REMOTE Ryder System IncHR Contact Center Representative - REMOTEBoston, MARemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Contact Center Operator - Boston Childrens Service Response Ctr AramarkContact Center Operator - Boston Childrens Service Response CtrWaltham, MAResponsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.
Digital Release Manager - Global Employer Services Technology Center Deloitte Touche Tohmatsu LtdDigital Release Manager - Global Employer Services Technology CenterBoston, MA$111,090–$235,170 / yearPeople within our technology group come from a diverse background - they partner with our go-to-market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and solutions that keep them compliant with global and local regulations. This isn't just about resolving issues; it's about proactively anticipating customer needs, leveraging AI agents to transform how we deliver value, shaping product development based on real-world feedback, and fostering a culture of continuous improvement and operational excellence.
Senior Product Manager - Vault CRM - Service Center Veeva Systems IncSenior Product Manager - Vault CRM - Service CenterBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users. Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications.
Data Center Site Manager / Supervisor BitdeerData Center Site Manager / SupervisorNeedham, MABitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis.
Service Center Liaison Ethos Veterinary HealthService Center LiaisonWoburn, MA$17–$20 / hourSummary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Ethos Veterinary Health has immediate full-time Evening shift openings for highly motivated, Work from Home, Call Center Representatives for our locations across the United States.