Working knowledge of computers, CRM software, VoIP soft phones, and willingness to learn new systems (examples: COM system, Trapeze, TransitMaster, ezFare, OTP); headway data sheets, Microsoft office, internet, intranet and Outlook. ESSENTIAL FUNCTIONS: Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls, retrieving emails, and responding to online chat messages from the EZConnect website/portal.