Two or more years of experience providing Tier 1/Level 1 technical support for printer hardware and software including installing and configuring printers, connecting printers to client devices, deploying printer client software, and troubleshooting printer, network, and workstation connectivity issues. Experience installing, configuring, and supporting single-function and multifunction printer hardware, including the creation and management of print queues, driver deployment, firmware updates, and printer configuration using vendor-supported fleet management tools.