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Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
p>Job Summary: Hampton/Home2 by Hilton Times Square is looking for an Assistant Guest Service Manager to support the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. Essential Functions and Duties:
A team-minded and solution-orientated people-person with expert communication skills who will provide leadership and support to the Front Desk team. Navigate difficult conversations with best practices, such as: remaining calm and professional, staying empathetic, and displaying confidence that you can help – if/when you can’t help, pull in support from management.
li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
p>A team-minded and solution-orientated people-person with expert communication skills who will provide leadership and support to the Front Desk team. Navigate difficult conversations with best practices, such as: remaining calm and professional, staying empathetic, and displaying confidence that you can help - if/when you can't help, pull in support from management.
li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
li>Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
New York, New York30+ days ago
div class="careers-description__container">Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
p>Technical Skills: Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
p>Your team and working environment: Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York's 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.
What you will be doing:
The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:
Ensures that all Front Office Policies and Procedures are adhered to.
p>Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
p>JOB OVERVIEW: Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
li>Serve as the Manager on Duty and available to guests at all times, ensure proper staffing at all times, compile and maintain the daily Manager on Duty report, ensure accurate communication of information and guest requests to all relevant departments. Identifies quality improvement trends and effectively communicates issue to the Assistant Director of Front Office, handle all guest complaints and comments relating to the department tactfully.
New York City, NY30+ days ago
Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Jersey City, New Jersey11 days ago
An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Morristown, New Jersey11 days ago
a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.highgate.com%2F&data=05%7C02%7Cchristopher.greene%40highgate.com%7C5ba1db61aa2644870bcf08deb103a625%7C3b290724ee0b4b3a88d66a1172257251%7C0%7C0%7C639142826441724766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0TCAQBOY4kN%2B%2FdFutYKy8kziiFuFaDqmAs31mroqA%2BY%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">www.highgate.com. Overview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
New York, New York20 days ago
div class="careers-description__container">Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. A little taste of your day-to-day:
Every day is different, but you'll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay. Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*.
Saddle Brook, NJ24 days ago
This role works closely with the General Manager and Hotel Leadership Team to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations. Required Experience, Education, and Skills: 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.
New York, New York30+ days ago
div class="careers-description__container">Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay . The ideal candidate will have at least 3-5 years of experience in a front office management role at a similar size property, experience managing unionized team members, OnQ experience, and overnight availability.
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay . Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets.
The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$80,000—$85,000 USD
A successful Front Office Manager thrives in a fast-paced hospitality environment, demonstrates strong leadership and problem-solving skills, and is passionate about delivering elevated service aligned with the Soho House brand.
p>A successful Front Office Manager thrives in a fast-paced hospitality environment, demonstrates strong leadership and problem-solving skills, and is passionate about delivering elevated service aligned with the Soho House brand. This role partners closely with Membership, House Management, Food & Beverage, Housekeeping, and Maintenance teams to create exceptional and memorable experiences for every member and guest.
Jersey City, NJ7 days ago
An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
p>About Jefferies: Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. This is a high-visibility, front-office-embedded position, partnering closely with senior traders and risk leadership to analyze, explain, and challenge risk-taking at issuer and portfolio level, ensuring alignment with the firm's risk appetite.
This job requires ability to perform the following: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time.
Old Greenwich, CT30+ days ago
With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Displays effective interpersonal skills, including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment. Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue while maintaining high levels of guest's expectations.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Provide independent risk perspective on "off-the-run" financing opportunities, assessing key risk drivers(e.g., portfolio composition, liquidity, concentration, stress performance, and structural considerations) and recommending appropriate risk mitigants and margin treatment consistent with the firm's risk parameters.
New York, New York3 days ago
215,000.00 - $355,000.00Posting End Date:.
p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Manager in Front Office Strategy Consulting within our Customer Analytics practice, you will leverage advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making.
p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. A little taste of your day-to-day:
Every day is different, but you'll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
We employ talented individuals from a wide variety of backgrounds, locally and globally, and are inspired by our employees who help us in cultivating a diverse, equitable and inclusive workplace through initiatives such as our Diversity, Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG) communities. Our leaders are deeply committed to DEI and highly accessible to our employees, consistently soliciting feedback on how we can continue to support our employees to reach their highest potential.