Support on air pledge drives by loading break codes and gifts, preparing tally sheets, testing volunteer stations, monitoring incoming pledges, entering and verifying pledge data, and completing and distributing campaign resultsAssist members and donors with follow up questions related to their pledges and donationsMaintain confidentiality when handling personal and donor information, including masking sensitive data as requested or appropriateWhat you'll need:High school diploma or equivalent; additional computer training or related coursework preferredDemonstrated experience in an office environment with administrative/clerical responsibilities; nonprofit setting a plusDemonstrated experience in customer service with the ability to interact effectively with a variety of individuals using various methods of correspondence Good mathematics and analytical abilityStrong verbal and written communication skills; friendly, helpful and supportive demeanorWell-organized with the ability to prioritize tasks and work efficientlyStrong attention to detail and accuracy Strong computer skills with programs like Microsoft Office (specifically Excel), project management platforms (e.g. In summary, this individual will:Provide timely, thorough, and courteous service to BTPM members, donors, and community members by phone, email, and other forms of communication, addressing questions related to donations, programming, and the organizationActively stay informed about organizational updates, programming, and relevant industry trends to ensure accurate and current information is providedProcess and reconcile daily gift transactions, ensuring accuracy of source documents and maintaining up to date donor information in designated platformsExecute scheduled database processes and distribute resulting files to internal and external stakeholders.