Specialized experience is defined as assisting with identifying, implementing, testing and remediating technical security requirements for assigned technologies and environments; helping to interpret, manage, or facilitate changes to cybersecurity policies and procedures; providing cybersecurity guidance to I&T management, staff, and customers; conducting assessment procedures of security controls; and assisting with the development of security controls for common IT processes (e.g., access management) based on government or industry best practices, policies and laws. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.