Unlike traditional support roles, at Innovative you get to: perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more! write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos. If not based in Pittsburgh, we would also consider remote work options for candidates living in the following areas: Florida, Illinois, Maryland, Minnesota, New Jersey, New York, Ohio, Texas, and Washington D.C. Consistently named a Top Workplace , Innovative has a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable.