Lead High-Visibility Escalations: Own and drive the response to the most critical, executive-visible escalations, establishing a clear operating rhythm, coordinating responders across many teams, communicating status and decisions to senior leadership, and driving issues to resolution while keeping customers and stakeholders informed and confident. Perform Under Pressure: Bring calm, structure, and high judgment to ambiguous, fast-moving, high-stakes situations; make sound decisions with incomplete information, prioritize ruthlessly, and create clarity for customers, partners, executives, and internal teams when urgency is highest.