Investigates opportunities to improve quality improvement and improvement risk management efforts by: leading corrective action plan for areas of improvement identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys across departments and regions; ensuring process improvements are compliant with established internal and external regulation requirements at the local and state level; consulting with key stakeholders on the interpretation of root cause analysis, failure mode and effect analysis, and other assessments in response to significant events, near misses, and good catches in order to identify areas of improvement and evaluate newly internalized processes and programs; and driving escalations of high-risk issues and trends to appropriate entity for resolutions. Develops, monitors, and oversees performance indicators and metrics for several improvement projects, collaborates across multiple departments to collect, analyze, and trend data from multiple reporting systems and sources to identify opportunities and create plans to improve quality and safety, decrease risk, and maintain the KP safety culture.