SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Ability to maintain a pleasant disposition. Communicate by telephone, radio, in person or email with other departments: Front desk, Food & Beverage, Reservations, Sales, Housekeeping, Bell Staff, Activities, and Spa to ensure all guest needs are anticipated and executed as needed.