198 Results for

Guest Services Jobs in Towson, MD

Jobs

Hanover, MD

$16–$18 / hour

p>At Home2 Suites by Hilton Arundel Mills BWI Airport, we’re looking for a Guest Services Agent who enjoys helping people, thrives in a fast-paced environment, and understands that the front desk is more than a transaction—it’s often the first and last impression of a guest’s stay.

If you’re someone who notices details, enjoys solving problems, stays calm under pressure, and can shift seamlessly from welcoming a family on vacation to assisting a tired business traveler, we’d love to meet you.

30+ days ago

Baltimore, Maryland

li>Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests.

30+ days ago

Baltimore, MD

$45,000–$50,000 / year

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.

30+ days ago

Hanover, MD

$21–$24 / hour

p>At Home2 Suites by Hilton Arundel Mills BWI Airport, we believe hospitality is more than check-ins and check-outs—it’s about making people feel genuinely welcome, cared for, and valued.

As our Guest Services Manager, you’ll be the heartbeat of the front office operation, ensuring guests receive exceptional service while coaching and developing a high-performing team.

30+ days ago

Baltimore, MD

$17–$19.75 / hour

Support guest service needs by working posts in any / all of the following areas: Waterfront Park, Harbor Wetland, Membership/Will Call/4D Cashier, 4D Theater, Information Desk, VR and other posts as assigned.

12 days ago

Baltimore, Maryland

$15–$20.14 / hour

p style="margin:0px">Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. Overview:

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care.

25 days ago

Baltimore, MD

$17.31–$20.45 / hour

The Aquarium protects, enhances and restores natural resources through education and engagement, habitat restoration, animal rescue and sustainable business practices, with its conservation work guided by three overarching goals-to combat climate change, save wildlife and habitats, and stop plastic pollution. Support guest service needs by working posts in any / all of the following areas: Waterfront Park, Harbor Wetland, Membership/Will Call/4D Cashier, 4D Theater, Information Desk, VR and other posts as assigned.

12 days ago

Baltimore, MD

Proud to be the only healthcare company in Baltimore to be named a "Top Workplace" for 14 years in a row and recognized in US Newsweek as "Best Nursing Homes", FutureCare stands out as a leader in managing health care across a continuum of care. At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care.

24 days ago

Baltimore, MD

$18.27–$24.87 / hour

Responsibilities include taking the initiative to support the needs of guests from the moment of arrival through departure, ensuring all requests are addressed with enthusiasm and always following Aquarium policies and procedures while keeping in mind the Aquarium values of Connection, Curiosity, Optimism, Service and Wellbeing. This position is expected to maintain daily communication with the team of Guest Service Representatives/Specialists to create informed Aquarium representatives, monitor service levels and coach them for a successful future at NA.

29 days ago

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Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy.

17 days ago

Rockville, MD

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.

29 days ago

Clarksville, MD

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

30+ days ago

Calverton, Maryland

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

We are currently looking for a:. Splish Splash Guest Services

Roles & Responsibilities:.

30+ days ago

Clarksville, Maryland

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Replies within 24 hours

Benefits:

Childcare Discount.

· High School Diploma or Equivalent

· 18 years old or older please

· Strong organization and attention to detail

· Team player with the ability to work independently with minimal supervision.

Compensation: $16.00 - $18.00 per hour

30+ days ago

Perryville, MD

$2–$5 / hour

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Join our Pack: Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.

17 days ago

Baltimore, MD

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Reporting to the Assistant Director of Patient and Visitor Services, you'll lead and empower a team of Guest Services staff, ensuring seamless departmental operations and fostering a culture of Service Excellence.

28 days ago

Hanover, MD

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management and great customer service skills. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

23 days ago

Columbia, MD

Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

30+ days ago

Timonium, MD

$16–$16 / year

p dir="ltr" style="line-height:1.3800000000000001;margin-left:18pt;margin-right:18.7pt;margin-top:0pt;margin-bottom:0pt">Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all times.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

22 days ago

Annapolis, Maryland

li style="font-size:9pt;font-family:'verdana' , sans-serif;color:#000000;font-weight:400">Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Work schedule varies and may include working on holidays, weekends and alternate shifts.

16 days ago

Rockville, MD

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

5 days ago

Baltimore, MD

$15–$15 / hour

p>Working Conditions:

Must be able to stand and remain active for an eight-hour shift;
Must be able to walk large areas of the Zoo as needed;
Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
Ability to work a flexible schedule to include weekends, holidays, and special events; and,
Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
Communication (Internal and External):
- Respond appropriately to guests’ questions, comments, or concerns;
- Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
- Contact an appropriate staff member necessary to resolve guest issues.

24 days ago

Laurel, MD

Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.

30+ days ago

Baltimore, MD

$15.75–$15.75 / hour

p>Experience/Training:

Minimum of six months related experience and/or training;
Proficient in cash handling procedures;
Familiarity with a Point of Sale (POS) system environment; and,
Working Conditions:
- Must be able to stand and remain active for an eight hour shift;
- Must be able to sit upright for long periods of time;
- Must be able to walk large areas of the Zoo as needed;
- Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
- Ability to work a flexible schedule to include weekends, holidays, and special events; and,
- Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
  Communication (Internal and External):
  - Responsible for keeping the Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations;
  - Respond appropriately to guests’ questions, comments, or concerns;
  - Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
  - Contact an appropriate staff member necessary to resolve guest issues.

30+ days ago

Annapolis, MD

li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

17 days ago

Hanover, MD

Why We Need Your Talents: The Guest Services Supervisor is responsible for directing shift operations and ensuring the consistent delivery of high-quality service across the slot floor and Live! This role plays a critical part in supervising frontline team members, coordinating service responses, and maintaining compliance with departmental procedures and gaming regulations.

30+ days ago

Owings Mills, MD

$40,000–$40,000 / year

Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service, Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines.

30+ days ago

Baltimore, MD

$20–$23 / hour

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

30+ days ago

Baltimore, MD

$19–$23 / hour

li>

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

4 days ago

Queenstown, MD

This role is responsible for delivering exceptional guest service, managing retail sales, and assisting golfers with tee times, merchandise, and overall experience at the resort. Join a team committed to service excellence, collaboration, and purpose-driven hospitality rooted in the Vivamee virtues of Joy, Humility, and Ministry.

30+ days ago

Annapolis, MD

Comprehensive knowledge of the principles and practices of customer service, one year of related customer service job experience; ability to work with the general public in a tactful way; general knowledge of first aid/CPR practices and techniques; ability to develop and maintain effective relationships with co-workers and activity participants. Serves as initial customer service contact for members at the front desk and snack bar, including answering phone, questions, welcoming and signing in visitors, and other public communications.

30+ days ago

Bethesda, Maryland

This leadership role is ideal for a hospitality professional who is passionate about creating exceptional guest experiences, developing high-performing teams, and driving operational excellence.

We are seeking an experienced and service-driven Assistant Front Desk Manager to support the daily operations of our Front Office and Guest Experience teams.

16 days ago

Stevensville, MD

This role is responsible for delivering exceptional guest service, managing reservations and check-in/check-out processes, and ensuring a seamless and welcoming experience from arrival to departure. As part of Vivamee Hospitality, you’ll join a team committed to service excellence, meaningful work, and personal growth, all grounded in our virtues of Joy, Humility, and Ministry.

30+ days ago

Bethesda, MD

Part time

This leadership role is ideal for a hospitality professional who is passionate about creating exceptional guest experiences, developing high-performing teams, and driving operational excellence. We believe the success in this role will demonstrate itself through the following attributes and skills: Must have knowledge of Front Office operations, great customer service skills, and must be a team player.

16 days ago

Baltimore, MD

$17–$19 / hour

li>

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

30+ days ago

Olney, Maryland

Performs all therapy front desk coordinator job duties including but not limited to answering phone calls, scheduling patients, registering new patients, checking patients in and out, verifying insurance, obtaining insurance authorizations, obtaining patient payments, posting patient payments, reconciling daily payments, calling patients who no-show and obtaining signatures on Medicare initial plans of care and recertifications. The Therapy Front Desk Supervisor collaborates with the Clinic Manager/Director and the Therapy Billing Manager to create and implement front desk policies and procedures.

26 days ago

Annapolis, MD

$22.08–$27.60 / hour

li>Be the leading example of hospitality for our team members and guests,educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns.

You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.

30+ days ago

Rockville, MD

Ourisman Automotive Group is seeking a Café & Guest Experience Associate will be responsible for providing complimentary beverages and snacks to guests, maintaining the café area, and ensuring a welcoming environment. Previous experience in luxury hospitality or customer service is preferred (minimum 1 year ideal but not required).

16 days ago

Aberdeen, MD

$15–$19 / hour

Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.

30+ days ago

Annapolis, MD

The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

30+ days ago

Bethesda, MD

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

30+ days ago

College Park, Maryland

p>Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. Status: Full-Time

Salary Range: $19.00 - $21.00 (experience-based compensation)

Who We Are.

24 days ago

Timonium, Maryland

$20–$22 / hour

This individual will play a key role in creating a welcoming environment while managing front desk operations, handling communications, and providing administrative support to ensure smooth day-to-day office functions.

Provide administrative support, including data entry, filing, and document preparation.

16 days ago

Bethesda, Maryland

Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

30 days ago

Baltimore, Maryland

$19–$23 / hour

li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

5 days ago

Silver Spring, MD

Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc. Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.

11 days ago

Owings Mills, MD

$16–$17 / hour

p dir="ltr" style="line-height:1.3800000000000001;margin-left:18pt;margin-right:18.7pt;margin-top:0pt;margin-bottom:0pt">Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all times.
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up.

30+ days ago

Bethesda, MD

Part time

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

30 days ago

College Park, Maryland

Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community.

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.

30 days ago

$15.50–$16.50 / hour

p>Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

4 days ago

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Guest Services Jobs in Towson, MD

Guest Services Agent ARUNDEL MILLS OFFICE LLC

Guest Services Agent (AM & PM Shifts) Study Hotels

Guest Service Manager BELLE GROVE ENTERPRISE LLC

Guest Services Manager ARUNDEL MILLS OFFICE LLC

Guest Services Specialists Association of Zoos and Aquariums

Guest Services Associate FutureCare

Guest Services Specialist- Part Time National Aquarium In Baltimore Inc

Guest Services Associate FutureCare Health and Management Corp

Guest Services Shift Lead Association of Zoos and Aquariums

Guest Services Rep Part Time-104020 Extended Stay America Inc

Guest Services Rep Full Time-104010 Extended Stay America Inc

Spa Sales and Guest Service Associate Hand & Stone - 6030 Daybreak Circle - Clarksville, MD

Splish Splash Guest Services DNU

Spa Sales and Guest Service Associate Clarksville

Guest Service & Sales Agent Great Wolf Resorts Inc

GUEST SERVICES SUPERVISOR Johns Hopkins Hospital

Guest Service Agent Waterford Hotel Group

Front Desk Sales / Member Services Goldfish Swim School - Columbia

Guest Service Agent (Front Desk Agent) ROCKVILLE PADONIA ENTERPRISES LLC

Guest Service Agent Annapolis Waterfront Hotel, Autograph Collection

Guest Service Agent Homewood Suites by Hilton Rockville-Gaithersburg

Guest Services Agent (Part-Time) Maryland Zoo

Front Desk Agent/ Night Auditor Patels Llc

Guest Services Agent - Sales Associate (Part-Time) Maryland Zoo

Guest Service Agent HHM Hospitality

Slots/ Guest Services Supervisor Maryland Live! Casino & Hotel Maryland

Guest Service Manager HOWARD HOSPITALITY LLC

Front Desk Supervisor Sage Hospitality Resources LLC

Supervisor Front Desk Sage Hospitality Resources LLC

Queenstown Harbor Golf & Resort | Guest Service Associate (part time) Queenstown Harbor Golf Resort

Front Desk Attendant at Truxton Pool City Of Annapolis

Assist Front Desk Mgr NX Crescent Careers

Kent Island Resort | Front Desk Agent KENT ISLAND RESORT

Assist Front Desk Mgr NX Crescent Hotels & Resorts LLC

Hotel Front Desk Agent Sage Hospitality Resources LLC

Therapy Front Desk Supervisor MedVanta Careers

Guest Service Manager The Fresh Market Inc

Café & Guest Experience Associate Ourisman Lexus of Rockville

Front Desk Agent Fairfield by Marriott, Aberdeen

Front Desk Greeter/ Coordinator Paul Mitchell Schools

Operations Manager - Front Desk, Housekeeping & Food & Beverage (NE) Marriott International Inc

EXPERIENCED HOTEL Front Desk Supervisor Donohoe Hospitality Services Careers

Front Desk Superstar Wanted! Ultimate Staffing Services

Spv Front Desk-200 Crescent Careers

Supervisor Front Desk Sage Hospitality

Front Desk Concierge Stratton Amenities

Guest Services Agent - PM & Overnight HOWARD HOSPITALITY LLC

Spv Front Desk-200 Crescent Hotels & Resorts LLC

Front Desk Agent Donohoe Hospitality Services Careers

Front Desk Clerk Concord Hospitality Enterprises Co

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