Provides mechanisms for establishment, regular review, and evaluation of quality and performance improvement and appropriateness of the activities of the division, including the formulation and administration of policies and procedures and customer satisfaction programs as appropriate as evidenced by: establishing a performance improvement program which monitors important aspects, identifies problems, implement changes, and evaluates effectiveness of action taken; working with other divisional leaders to monitor process and functions to continually improve services; supporting and serving as a role model for customer relations and performance improvement program; promoting positive relations and displays harmonious relationships and favorable attitudes toward patients, visitors, and health care providers as exhibited by an absence of customer complaints and/or by Administrative observation; represents the division at various internal and external meetings, committees, and/or organizations as appropriate. Prepares and administers annual operating and capital budget of division and ensures the yearly preparation, approval, and oversight of budgets for all departments as evidenced by: ensuring the division operates within budget; responding to responsibility reports on time to ensure ongoing control of budgets; monitoring operating expenses per statistic (as appropriate) and makes adjustments as appropriate; monitoring department/division specific indicators and makes adjustments as appropriate or as directed; managing overtime utilization and FTE levels and makes adjustments as appropriate.