Providence, RI10 days ago
Knowledge of credentialing principles for provider networks/payersspan color: rgb(45, 45, 45)Intermediate computer skills, credentialing software and information systems knowledge; ability to generate management and production reports, documents and correspondence independently Coaching, training, and troubleshooting customer needsspan color: rgb(45, 45, 45)Guiding new staff through the onboarding process and a strong training programspan color: rgb(45, 45, 45)Supporting existing staff when they have questions or need help updating their system configurationsspan color: rgb(45, 45, 45)Determining the personal and professional goals of individual staff and identifying potential challenges.span color: rgb(45, 45, 45)Performing progress assessments and utilizing motivation techniques.span color: rgb(45, 45, 45)Pursuing continued professional development and keeping abreast of advancements in the fieldspan color: rgb(45, 45, 45) EXPERIENCE: p 2= text-align: justifyTwo to three years progressively more responsible related experience in patient finance in a similarly complex healthcare organization. RESPONSIBILITIES: Provides direction in day-to-day operations of customer service, operation support and self-pay analysis functions related to updating and auditing patient accounting records, on-line E-payment system, requests for billing-related medical record notes (i.e. lab reports, clinic reports) and varied customer service research activities to reconcile issues raised by patients and other Brown University Health departments.