264 Results for

Help Desk Jobs in Annapolis, MD

Jobs

Washington, DC7 days ago

$21–$28 Per Hour

Qualifications/Background Profile: Proven experience in a desktop support or IT helpdesk role, preferably at Level 2. Strong knowledge of Windows and macOS operating systems. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of desktop environments across the organization.

New!

Washington, DC6 days ago

$50–$55 Per Hour

Job Summary/Company: Sparks Group has partnered with a public transit agency and together we are recruiting for a PeopleSoft P2P & Inventory Training Specialist to provide comprehensive Procure-to-Pay (P2P) and Inventory Management functional training and end-user support. This role is responsible for assessing training needs, designing and developing training materials, and delivering high-quality instruction across multiple formats.

Washington, DC8 days ago

The Senior Data and Systems Manager oversees data validation, data analytics, help desk and systems support for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs. This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children.

Silver Spring, Maryland15 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Washington, D.C., Washington, DC16 days ago

$26–$33 Per Hour

Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Ellicott City, MARYLAND30+ days ago

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .

Alexandria, VA30+ days ago

The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.

Columbia, MD30+ days ago

$69,000–$109,700 Per Year

Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

Washington, DC30+ days ago

ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Washington, DC8 days ago

They provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels. Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer.

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Washington, Washington, DC30+ days ago

$115,000–$150,000 Per Year

The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Washington, DC8 days ago

The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

Washington, DC8 days ago

The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

Annapolis Junction, MD14 days ago

$220,000–$230,000 Per Year

Provide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1(Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Required Experience:Demonstrated ability to operate as a self-starter with strong verbal and written communication skills, capable of conveying complex concepts effectively to customers and end users.

Baltimore, Maryland18 days ago

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Washington, Washington, DC7 days ago

$60,000–$62,000 Per Year

Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.

Baltimore, Maryland30+ days ago

$19–$21 Per Hour

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Annapolis Junction, MD16 days ago

$220,000–$230,000 Per Year

Washington, DC30+ days ago

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.

Washington, DC30+ days ago

New!

Columbia, MD3 days ago

This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully. This role is ideal for someone early in their IT career who wants real exposure to day-to-day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face-to-face throughout the office.

Washington, DC30+ days ago

The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).

New!

Alexandria, VA2 days ago

$150,000–$170,000 Per Year

2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. + 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.

Washington, DC30+ days ago

Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.

Washington, DC16 days ago

Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.

Alexandria, VA30+ days ago

ServiceNow ITSM, Microsoft 365 (Teams, Exchange, SharePoint), Intune/SCCM, Active Directory/Azure AD, remote support tools, VoIP/softphones. This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices.

Washington, DC30+ days ago

$73,000–$85,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

Alexandria, Virginia30+ days ago

Responsibilities: Oversee the daily operations of the organization's IT Service Desk, providing support for computer systems, networks, applications, infrastructure, help-desk services, databases, and other technologies. For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

Washington, DC30+ days ago

$110,000–$130,000

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

Washington, DC16 days ago

Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required.

Washington, DC30+ days ago

Collect, document and report accurate records of all Radio fleet device locations, nomenclature, maintenance hours in service, Radio Frequency Performance levels by device, Count of radio fleet devices out of service, radio fleet devices with particular failure conditions that pose unique consideration to avoiding re-occurrence, Number of radio fleet devices serviced during 30, 60, and 90 day periods, Health of overall radio fleet in readiness for ad-hoc special event incident briefings, and inventory of devices, parts and associated components for a long-range foe of the Contractor assuring the success during annual audits. Familiarity with Motorola trunked digital radio operation with focus on affiliation process, how the devices work when experiencing high traffic, declaring emergencies, navigation from the keypad vs channel selector, and how the digital audio requires unique operating methods so to ensure clear transmission and reception.

Washington, DC16 days ago

This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.

Washington, DC8 days ago

$45–$50 Per Hour

General Job Description: Provides operational oversight and coordination of Service Desk activities supporting end users and enterprise operations. Responsible for escalation management, SLA monitoring, operational reporting, and Tier 2/3 coordination.

Washington, DC8 days ago

$28–$33 Per Hour

General Job Description: Provides Tier 1 operational support for end users, including incident resolution, request fulfillment, troubleshooting, and customer support activities. -Relevant federal IT experience, technical capability, and operational support experience aligned to assigned labor category.

Washington, DC16 days ago

The Service Desk Tier 2-3 Lead oversees advanced technical troubleshooting, escalation management, field dispatch coordination, automation initiatives, and enterprise asset lifecycle support. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.

Washington, DC30+ days ago

$62,000–$80,000 Per Year

The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs.

Washington, DC30+ days ago

$55,000–$75,000

Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

Columbia, MD30 days ago

Steps from Merriweather Post Pavilion, The Mall in Columbia, and Lake Kittamaqundi, this spot puts you in the heart of the action-perfect for grabbing great food, catching live music, or unwinding after a busy shift. This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff.

Washington, D.C.24 days ago

$51,000–$82,000 Per Year

As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Washington, D.C.30+ days ago

$66,000–$106,000 Per Year

As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.

Alexandria, Virginia16 days ago

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Gambrills, MD30+ days ago

Located at 1117 MD RT 3 N., just a stone's throw from the vibrant Waugh Chapel Towne Centre and only a short drive from the action-packed Crofton Park, our shop is the perfect place to work, grow, and make an impact. This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff.

Washington, DC30+ days ago

$100,000–$175,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Bowie, MD21 days ago

We’re on the lookout for a reliable, energetic, and compassionate Front Desk Coordinator that thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers. Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states.

Resume Resources

Free Resume Templates Free Resume Builder

Get noticed by top employers!

Upload your resume to let employers know you're open to Help Desk job opportunities. Plus, receive relevant job recommendations in your inbox.

Help Desk Jobs in Annapolis, MD

Jobs

Level 2 Desktop EngineerSparks Group

Procure-to-Pay Training Specialist-PeopleSoft P2P & InventorySparks Group

Senior Data and Systems ManagerCredence

Help Desk SpecialistEntarian

Help Desk SpecialistArdent Eagle Solutions

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

IT Help Desk Support - Level IIK2 Staffing

Help Desk Specialist – Tier 2 - Managed Service Provider SupportSummit Technologies, Inc.

Help Desk Specialist I (Government)AT & T

Help Desk SupportEssnova Solutions, Inc.

Junior Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Help Desk Support TechnicianActioNet, Inc

Mid Level Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Mid-level Help Desk Support TechnicianChenega Corporation

Help Desk III - VIP Support SpecialistStrategic Operational Solutions

Help Desk LeadActioNet, Inc

Help Desk ManagerTekSynap

Help Desk IStrategic Operational Solutions

Help Desk IIStrategic Operational Solutions

Help Desk LeadShield Consulting Solutions

IT Help Desk Tech IMercy Medical Center

Help Desk ITyto Athene, LLC

Help Desk Support TechnicianDecisionPoint | Cortek

Help Desk Lead (Annapolis Junction, MD)Shield Consulting Solutions

Service Desk Support Specialist IH2 Performance Consulting

Service Desk Support Specialist IIH2 Performance Consulting

IT Desk Support AnalystAmerican Pest

Service Desk LeadEssnova Solutions, Inc.

Service Desk LeadAkima

Tier 2 Service Desk TechnicianIgnite IT

Service Desk Agent – Tier 2Datawiz

Service Desk LeadCSV-TAUREAN

Service Desk AgentActioNet, Inc

Service Desk Manager - (TS clearance, SCI eligibility) - OnsiteAkima, LLC

IT Service Desk SupervisorFawkes IDM

Service Desk Agent – Tier 1Datawiz

Land Mobile Radio Service Desk Support AgentTerrestris Global Solutions

Service Desk Tier 1 LeadDatawiz

Service Desk LeadNucoreVision (NVI)

Service Desk AnalystNucoreVision (NVI)

Service Desk Tier 2-3 LeadDatawiz

Senior Associate, IT Service Desk CoordinatorCorus International

Service Desk Technician (Tier 1)AAC Inc

(4A) Front Desk HostFloyds 99 Barbershop - Columbia

Cyber Case Management - Junior-level Service DeskPeraton

Cyber Case Management/Service Desk AgentPeraton

Front Desk SupervisorDavidson Hospitality Group

Front Desk HostFloyds 99 Barbershop - Gambrills - Crofton

Desk Side Support Manager (Applications Support)ActioNet, Inc

Front Desk CoordinatorLone Peak Dental Group

Resume Resources