327 Results for

Help Desk Jobs in Baltimore, MD

Jobs

Arlington, VA9 days ago

The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. The ideal candidate will have solid news judgment, be a compelling and accurate writer, and be able to multitask and manage their time in order to help put together an exciting and informative newscast.

Washington, DC10 days ago

Provide day-to-day support for audio-visual (AV/VTC) systems, meetings, and video calls . Manage IT tools like Intune, Azure, Bomgar, Active Directory, and inventory systems .

New!

Aberdeen, MDToday

$175,000–$175,000 Per Year

Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. · Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel.

New!

Washington, DC5 days ago

The Senior Data and Systems Manager oversees data validation, data analytics, help desk and systems support for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs. This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children.

New!

Aberdeen, MD2 days ago

Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. • Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel.

Westminster, MD11 days ago

$42,015–$56,720 Per Year

Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications, complex software and new technology systems; may use small power tools and work with equipment/hardware requiring following safety rules and protocols; avoidance of trips and falls; observance of fire, workplace and building safety regulations and all College policies. This position provides comprehensive technical support services responsible for maintaining computer workstations, software applications and associated peripherals in the offices, classrooms, and computer labs.

Silver Spring, Maryland12 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Washington, D.C., Washington, DC13 days ago

$26–$33 Per Hour

Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

Arlington, VA20 days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Ellicott City, MARYLAND30+ days ago

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

Columbia, MD30+ days ago

$69,000–$109,700 Per Year

Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.

New!

Falls Church, VAToday

Full-time
Employee

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

New!

Washington, DC5 days ago

They provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels. Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer.

Maryland, MD20 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

New!

Arlington, Virginia1 day ago

Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR. Qualifications: 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.

Washington, DC30+ days ago

ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Arlington, VA30+ days ago

Temporary
Contractor
Full-time

Qualifications: • Requirement - At least 5-7 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud. The portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.

Washington, DC30+ days ago

Washington, DC27 days ago

Ensure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Washington, Washington, DC30+ days ago

$70,000–$85,000 Per Year

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Columbia, MD30+ days ago

$23–$25 Per Hour

Bachelor's Degree in Accounting, Finance, or a relevant field and minimum of 3 years of Accounts Payable experience with a strong understanding of the full AP cycle -OR- High School Diploma and minimum of 7 years of Accounts Payable experience with a strong understanding of the full AP cycle. • Utilize strong working knowledge of 1099 MISC, INT, and NEC forms to generate corrections and ensure adherence to IRS filing requirements.

Arlington, VA7 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.

New!

Arlington, VA4 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.

Bethesda, MD22 days ago

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

New!

Washington, Washington, DC4 days ago

$95,000–$100,000 Per Year

Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

Falls Church, VA11 days ago

Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

Washington, Washington, DC30+ days ago

$115,000–$150,000 Per Year

The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

New!

Washington, DC5 days ago

The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

New!

Washington, DC5 days ago

The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

Annapolis Junction, MD11 days ago

$220,000–$230,000 Per Year

Provide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1(Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Required Experience:Demonstrated ability to operate as a self-starter with strong verbal and written communication skills, capable of conveying complex concepts effectively to customers and end users.

New!

Washington, Washington, DC4 days ago

$65,000–$70,000 Per Year

Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.

New!

Washington, Washington, DC4 days ago

$60,000–$62,000 Per Year

Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.

Baltimore, Maryland30+ days ago

$19–$21 Per Hour

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Baltimore, Maryland15 days ago

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

New!

Laytonsville, MD5 days ago

Full-time

Position Description: The Helpdesk Technician is responsible for technical support assisting end users with their day-to-day technical duties and issues. With a multi-state presence and a small company feel, our mission is to provide opportunities for our people, take care of our customers, and be good stewards of the environment and our community.

Bethesda, Maryland28 days ago

$80,000–$95,000 Per Year

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .

Annapolis Junction, MD13 days ago

$220,000–$230,000 Per Year

ARLINGTON, VA30+ days ago

Full-time

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

Washington, DC30+ days ago

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.

Washington, DC30+ days ago

The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).

New!

Columbia, MDToday

This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully. This role is ideal for someone early in their IT career who wants real exposure to day-to-day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face-to-face throughout the office.

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Help Desk Jobs in Baltimore, MD

Jobs

National Newscast Producer, The National News DeskSinclair Broadcast Group

Audio Visual TechnicianProKatchers

Network ManagerBERING STRAITS PROFESSIONAL SERVICES LLC

Senior Data and Systems ManagerCredence

Network ManagerBering Straits Native Corporation

Technical Support TechnicianCarroll Community College

Help Desk SpecialistEntarian

Help Desk SpecialistArdent Eagle Solutions

Help Desk Specialist (Tier 3) / Application Support SpecialistGoldbelt, Inc.

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

Help Desk Specialist (Tier 1–2) / Application Support SpecialistGoldbelt, Inc.

IT Help Desk Support & Endpoint AdministratorTechnomics

IT Help Desk Support - Level IIK2 Staffing

Help Desk SupportEssnova Solutions, Inc.

Help Desk Specialist I (Government)AT & T

Help Desk SpecialistCompany Confidential

Help Desk Support TechnicianActioNet, Inc

Help Desk LeadActioNet, Inc

Help Desk III - VIP Support SpecialistStrategic Operational Solutions

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk SpecialistBlueWater Federal Solutions

Junior Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Tier 2- Telecom / Voice Analyst (Cisco Call Manager / Teams Phone)Trigyn Technologies Inc

Mid Level Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Help Desk ManagerQuadrant Inc

Senior Help Desk TechnicianCouncil on Foreign Relations

Mid-level Help Desk Support TechnicianChenega Corporation

Accounts Payable Specialist (1099 Specialization)nTech Solutions, Inc.

Tier 2 Help Desk AnalystChenega Corporation

Tier 1 Help Desk AnalystChenega Corporation

Help Desk Tier II Technician (Secret Cleared)Connsci

Help Desk ManagerSiloSmashers

System Administrator - Help Desk Lead/ManagerTyto Athene, LLC

Help Desk Tier II (DHA)Quadrant Inc

Help Desk ManagerTekSynap

Help Desk IStrategic Operational Solutions

Help Desk IIStrategic Operational Solutions

Help Desk LeadShield Consulting Solutions

Help Desk IITyto Athene, LLC

Help Desk ITyto Athene, LLC

Help Desk Support TechnicianDecisionPoint | Cortek

IT Help Desk Tech IMercy Medical Center

Help Desk TechnicianRuppert Companies

Senior Help Desk EngineerSystem One

Help Desk Lead (Annapolis Junction, MD)Shield Consulting Solutions

Help Desk Senior (Guantanamo Bay)Agil3 Technology Solutions (A3T)

Service Desk Support Specialist IH2 Performance Consulting

Service Desk Support Specialist IIH2 Performance Consulting

Service Desk LeadEssnova Solutions, Inc.

IT Desk Support AnalystAmerican Pest

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