Tier 1 Help Desk Lead NuAxis InnovationsTier 1 Help Desk LeadWashington DC, DCThe successful candidate will focus on workforce management, employee development, quality assurance, first-call resolution, and operational efficiency while serving as the primary escalation point for Tier 1 support issues. Review escalated incidents to ensure Tier 1 troubleshooting procedures and scripts were properly followed before transfer to Tier 2. Coordinate response during service disruptions and major incidents affecting end users.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
NewHelp Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCTicket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket Closure , Incident Handling and Management , Problem Handling and Management , Request Fulfillment (Service Request) Management , Ticket Ownership , User Notification , Remote Desktop Management , Application Support , Assistive Technology User Support. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
NewHelp Desk Specialist II NuAxis InnovationsHelp Desk Specialist IIWashington DC, DCThe program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resources may be partially or fully diverted to Tier I support.
NewHelp Desk/Deployment SME TEKsystemsHelp Desk/Deployment SMEBethesda, MDTier ii escalation, Help desk support, Help desk, Customer service, Active directory, device deployment, deployment, leadership, project leadership. Tier ii escalation,Help desk support,Help desk,Customer service,Active directory,device deployment,deployment,leadership,project leadership.
NewTier 1 IT Help Desk Technician Custom Software Systems, Inc.Tier 1 IT Help Desk TechnicianWashington, DCThis policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\n\r\nCSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This position provides first-level technical support to end users by troubleshooting hardware, software, and basic network issues while ensuring a positive customer experience.
NewHelp Desk | Corona Borealis TEKsystemsHelp Desk | Corona BorealisWashington, DC$38–$42 / hourThey have a passion for user enablement, are advocates for our customers’ success and collaborate with product engineers, implementation teams, and other support engineers to ensure users’ inquiries are resolved as effectively and quickly as possible. They’re comfortable using their problem-solving skills to find solutions to novel problems within a complex, rapidly evolving software product, rather than relying on copying and pasting precedent from previous answers.
NewTier 2 Help Desk Visionary Technology ConsultantsTier 2 Help DeskChantilly, VAWe provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.
NewHelp Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDEssential Duties & Responsibilities: Diagnose and resolve technical issues, including Microsoft core business applications and operating systems. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
NewTier I Help Desk Technician - U.S. Citizens Only ARES Solutions, Inc.Tier I Help Desk Technician - U.S. Citizens OnlyFalls Church, VALong term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.\r\n\r\nARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies. \r\n\r\nOur reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008.
Service Desk Technician DatamanusaService Desk TechnicianBaltimore, MD, MDTemporaryContractorFull timeThis is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Service Desk Technician Location: Baltimore, MD Duration: 6 months Basic Qualifications: *) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience. *) Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting. *) Strong knowledge of desktop/laptop configuration, software installation, and network connectivity. *) Excellent verbal and written communication skills. *) Strong customer service, problem-solving, and multitasking abilities. Preferred Qualifications: *) Experience supporting enterprise IT environments. *) Familiarity with ticketing systems and IT service management. *) Experience providing executive/VIP support. DatamanUSA is looking for a Service Desk Technician for our direct client based in MD.
NewService Desk Technician TEKsystemsService Desk TechnicianOdenton, MD$35–$43 / hourWe’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. GDIT is in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.
NewService Desk/End User Services Manager TEKsystemsService Desk/End User Services ManagerGreenway, VA$110,000–$130,000 / yearKey Responsibilities: Day-to-day service desk operations, including SLA performance, ticket queue management, and escalation handling, ensuring smooth operations, data integrity, and security and policy compliance. Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.
NewIT Service Desk Team Lead / Tier 2-3 (Active TS Required) Tenacity Solutions LLCIT Service Desk Team Lead / Tier 2-3 (Active TS Required)Washington, DCCandidates without a bachelor's degree will receive full consideration based on demonstrated technical experience, leadership experience, progressively responsible IT roles, and relevant certifications. Perform Active Directory account administration, including password resets, account modifications, security groups, permissions, distribution lists, and shared-resource access.
NewService Desk Coordinator System OneService Desk CoordinatorMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
NewService Desk Technician (Tier 1) AACService Desk Technician (Tier 1)Washington, DCAAC Inc has 100 total employees at client sites across the U.S. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk.
NewFloat Phlebotomist / Front Desk One MedicalFloat Phlebotomist / Front DeskWashington, DC$24.25–$26.25 / hourUse impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary. As a One Medical Float Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services.
NewPhlebotomist/Front Desk One MedicalPhlebotomist/Front DeskSilver Spring, MD$22.75–$24.75 / hourUse impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
NewMedical Receptionist/ Front Desk (bilingual) International PediatricsMedical Receptionist/ Front Desk (bilingual)Gaithersburg, MDWe are looking for someone who will make every effort to facilitate the patient experience and ensure that patients and their families feel supported, respected, and cared for. The ideal candidate will be compassionate, patient, and willing to help families navigate appointments, insurance questions, payments, and other office needs.
NewMedical Office Front Desk (Mon-Thurs Evenings Only) Capital Area PediatricsMedical Office Front Desk (Mon-Thurs Evenings Only)Herndon, VAJob Description At Capital Area Pediatrics, we have proudly cared for generations of Northern Virginia families by providing accessible, comprehensive pediatric care in a welcoming and supportive environment. This position plays a vital role in creating a positive experience for our patients and families by serving as the first point of contact and providing administrative support that keeps our practice running smoothly.