Experience:8+ years of progressive experience in IT operations, infrastructure, or service delivery leadershipProven experience working with global teams, particularly across Europe and multiple time zonesStrong background in IT vendor selection, onboarding, and ongoing vendor management/governanceExperience transitioning service desk operations to a managed service provider (MSP) modelDemonstrated success implementing or managing vendor-led NOC and SOC servicesHands-on experience with infrastructure modernization, cloud platforms (Azure, AWS), and enterprise systemsStrong track record of reducing technical debt and optimizing technology stacksDeep knowledge of ITIL-based service management practicesExpertise supporting end-user environments, including hardware, software, and desktop deploymentExperience with Microsoft technologies (M365, Azure AD, on-prem AD) and identity/SSO solutionsFamiliarity with cybersecurity governance and compliance frameworksStrong communication skills with the ability to collaborate effectively across global teams. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.