Senior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Chestnut Hill, MA$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
IT Help Desk Specialist (Boston) Lendbuzz Funding LLCIT Help Desk Specialist (Boston)Boston, MA$70,000–$85,000 / yearManage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access. Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management).
Help Desk Supervisor Kens Foods IncHelp Desk SupervisorMarlborough, MA$110,000–$120,000 / yearPart timeThe Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites.
NewHPL Help Desk Temp MindlanceHPL Help Desk TempBoston, MAThe specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform.
NeweLicensing Help Desk Specialist Epitec StaffingeLicensing Help Desk SpecialistBoston, MAThe specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform.
Help Desk/Laptop Repair (03 Student) 4 Positions - Worcester State University Worcester State UniversityHelp Desk/Laptop Repair (03 Student) 4 Positions - Worcester State UniversityWorcester, MAGeneral Statement of Duties: To provide a wide range of technology and services while providing proactive and effective technical support to a diverse customer base. Location: Worcester, MA Category: Student Job Type: PT No Benefits Posted On: Mon Jun 8 2026 Job Description: TITLE: Help Desk/Laptop Repair.
Help Desk Technician II Rise Baking Co LLCHelp Desk Technician IIWorcester, MA$25–$32 / hourInstall, maintain, troubleshoot, and repair laptops, printers, desktop software, and other computer/network hardware. Self-motivated, goal oriented, quality driven, and capable of working independently with minimal supervision.
Help Desk / Field Support Technician E LogicHelp Desk / Field Support TechnicianWoonsocket, RIThe Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\times7\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895.
The Help Desk Specialist Jose MercilineThe Help Desk SpecialistBoston, MassachusettsPRIMARY RESPONSIBILITIES 1.Manage Help Desk requests.2.Provide frontline computer trouble shooting / problem resolution.3.Process System Access requests.4.Coordinate hardware repair.5.Install and configure desktop computers and printers.6.Perform administrative duties(ordering supplies, receiving of equipment, and performing inventories)7.An ability to prioritize and organize work effectively.8.An ability to work under pressure and tight deadlines.9.Excellent investigative and problem solving abilities.10.Assist in process and documentation improvements.11.Perform other duties as assigned. JOB REQUIREMENTS1.Associate?s degree or 2 years of college in IT related field.2.1 year of technical experience supporting hardware and software in multi-user networked environment.3.Must be personable, have a customer-friendly attitude and have the ability to work in a team environment.4.Strong knowledge of Microsoft Office client applications5.Strong communication skills are required.6.Must be self-motivated and able to work without supervision.
IT Help Desk Manager - Waltham MA - Hybrid role Trinity PartnersIT Help Desk Manager - Waltham MA - Hybrid roleWaltham, Massachusetts$96,000–$144,000 / yearTrinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. Reporting to the US Associate Director of IT, the Helpdesk Manager leads the firm’s US‑based end‑user support function and is responsible for the delivery and continuous improvement of IT services supporting employees globally.
Help Desk Supervisor Ken's CareersHelp Desk SupervisorMarlborough, MassachusettsThe Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianBoston, MASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIBoston, MASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Technician Amphenol Communications SolutionsHelp Desk TechnicianNashua, NHAmphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). In this onsite role based in Nashua, NH the ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
Help Desk Technician (Level 1/2) BMIT LLCHelp Desk Technician (Level 1/2)Waltham, MA$58,000–$72,000 / yearYou'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service. Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365).
Help Desk Support Engineer Gamen GroupHelp Desk Support EngineerBoston, MAAs Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution and maintaining healthy client relationships. The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction.
Manager, IT Help Desk Trinity Life SciencesManager, IT Help DeskWaltham, MATrinity's salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. Reporting to the US Associate Director of IT, the Helpdesk Manager leads the firm's US‑based end‑user support function and is responsible for the delivery and continuous improvement of IT services supporting employees globally.
Service Desk Support Engineer M.S. Walker, IncService Desk Support EngineerNorwood, MA$60,000–$80,000 / yearProvision user accounts and access, assist with password resets, multifactor authentication setup, and account security requests, and support Active Directory, Microsoft Entra ID, and Microsoft 365 user administration following established security and compliance procedures. Support warehouse, logistics, manufacturing, and office technology, including handheld devices, barcode scanners, printers, and label printers, and help users with ERP and WMS access issues, coordinating with vendors and internal technical resources when needed.
T1 Service Desk Analyst StratAcuity Staffing Partners IncT1 Service Desk AnalystBoston, MAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. This is a hands-on, user-facing support role requiring strong technical troubleshooting skills, clear communication, and the ability to resolve issues in real time across remote, phone, and in-person channels.
NewService Desk Analyst StratAcuity Staffing Partners IncService Desk AnalystBoston, MAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. This is a hands-on, user-facing support role requiring strong technical troubleshooting skills, clear communication, and the ability to resolve issues in real time across remote, phone, and in-person channels.
IT Service Desk Intern Wilson Language TrainingIT Service Desk InternOxford, MA$18–$20 / hourWorking under the direct supervision of the IT Service Desk Manager and senior team members , the intern learns and supports a broad range of computing technologies while gaining hands-on experience in a professional ITSM environment. Prepare outbound equipment shipments including laptops and peripherals for employee onboarding, offboarding, and equipment swap requests; ensure devices are properly wiped, packaged, and labeled prior to shipping.
Service Desk Support Specialist Stonehill CollegeService Desk Support SpecialistEaston, MATroubleshoot and resolve calls that can be handled on the phone (Microsoft Office applications, Student and Employee Email, Wireless access, Classroom issues, Printer issues, basic Internet access, and other specific Stonehill applications). Position Title Service Desk Support Specialist Posting Number Classification Title Help Desk Support Specialist Department Support Services Salary Range.
Service Desk Technician (Desktop Lead) - Roxbury Community College Roxbury Community CollegeService Desk Technician (Desktop Lead) - Roxbury Community CollegeBoston, MAOperating within a Windows-focused environment integrated into the Azure Cloud, the Desktop Lead ensures high-quality technical support while overseeing the day-to-day operations and management of the ITIL-based helpdesk. The Service Desk Technician (Desktop Lead) serves as the primary point of contact for advanced hardware and software support at Roxbury Community College (RCC).
IT Service Desk Intern Wilson Language Training CorpIT Service Desk InternOxford, MA$18–$20 / hourWorking under the direct supervision of the IT Service Desk Manager and senior team members, the intern learns and supports a broad range of computing technologies while gaining hands-on experience in a professional ITSM environment. Essential Job Functions: Under direct daily supervision: Provide technical support across hardware (laptops, desktops, mobile devices, printers/copiers, A/V equipment), software, operating systems, and applications.
Service Desk Support Associate Sparks GroupService Desk Support AssociateBedford, MA$23–$25 / hourResponsibilities : Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services.
Senior Service Desk Technician (Boston, MA-Hybrid) Edelman Financial Engines LLCSenior Service Desk Technician (Boston, MA-Hybrid)Boston, MA$48,800–$65,100 / yearRecognized by Barron's as a top RIA firm for eight years in a row (awarded each September (2018-2025) based on prior 12-month data through June 30)1, we support more than 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets 2. As a Senior Service Desk Technician on the IT Service Tech team, you'll play a pivotal role as a primary escalation point for complex technical issues and provides advanced support to end-users.
Jimmy Fund Clinic - Front Desk Coordinator Dana-Farber Cancer Institute IncJimmy Fund Clinic - Front Desk CoordinatorBOSTON, MA$36,500–$45,700 / yearThese functions include, but are not limited to, staffing the Jimmy Fund Clinic Front desk,liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests, collecting demographic and insurance information, and insurance eligibility and benefit verification at the Dana-Farber Cancer Institute and its partnering facilities, as applicable. PRIMARY DUTIES AND RESPONSIBILITIES: Reporting to the Scheduling Supervisor and working under the guidance of the Lead Clinic Coordinators, this mission critical position is responsible for the following: Front Desk Operations: Performs front desk check in and check out functions.
Service Desk Intern Commonwealth of MassachusettsService Desk InternChelsea, MAPreferred Qualifications: • IT Background • Knowledge of technical infrastructure and applications • Working knowledge/experience with Microsoft Office Suite and Office 365 • Analytical and technical problem-solving abilities • Customer Service Skills • Excellent communication and writing skills • Self-motivated and able to learn quickly • Ability to prioritize work-specific incidents. We provide enterprise-level information technology services, including network management and security, computer operations, application hosting, desktop provisioning and management, and modern and responsive digital services, to 40,000 internal stakeholders, plus residents, business owners, and visitors to the Commonwealth of Massachusetts.
Student Service Desk Representative - MassArt Massachusetts College Of Art And DesignStudent Service Desk Representative - MassArtBoston, MAThey act as the first point of contact for troubleshooting hardware, software, and network problems, offering solutions via phone, email, or in person. Their responsibilities include diagnosing issues, guiding users through problem-solving steps, escalating complex problems, and documenting solutions.
Intern - IT Service Desk Navigant Credit UnionIntern - IT Service DeskSmithfield, RIThese are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. This internship is an excellent opportunity to develop your skills, learn about IT best practices, and contribute to the smooth functioning of our Information Technology Department.
IT Service Desk Analyst II Xometry IncIT Service Desk Analyst IIWaltham, MA$72,000–$75,000 / yearIn this role, you will provide first and second-level technical support to end-users across multiple channels (Slack, Jira Service Management, and in-person), efficiently diagnosing and resolving a wide range of IT issues. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Manager of IT Service Desk Great GrayManager of IT Service DeskBoston, Massachusetts$100,000–$120,000 / yearThe Manager will own the IT service delivery function including establishing consistent processes, managing the team’s work through Microsoft 365 and Jira Service Management, and serving as the primary internal resource for Cisco Meraki Wi-Fi networks, Fortinet firewalls, and FortiClient VPN across all physical office locations. This is a hands-on leadership role responsible for managing a small team of Service Desk Technicians supporting remote employees and those located across four office locations -- Boston, MA; Wilmington, DE; Las Vegas, NV; and Aliso Viejo, CA.
IT Service Desk Analyst CarGurus IncIT Service Desk AnalystBoston, MA$52,000–$66,000 / yearIn addition to the responsibilities above this role also requires regular physical activity including moving around the office to assist with IT or AV event related tasks lifting and carrying equipment upwards of 50lbs moving tables and chairs and plugging in devices under desks and other confined spaces. Position Pay Range 52000 - 66000 USD Working at CarGurus We reward our Gurus curiosity and passion with best-in-class benefits and compensation including equity for all employees both when they start and as they continue to grow with us.
Service Desk Analyst BXP IncService Desk AnalystBoston, MA$69,000–$96,750 / yearPossess working knowledge of remote control support applications, such as Microsoft System Center and Configuration Manager (SCCM), Microsoft Teams screen-share and Remote Desktop Protocol (RDP). Reporting Structure: This position regularly interacts in both verbal and written form with employees, vendors and contractors of BXP in supporting an inventory of over 700 desktops and laptops.
Service Desk Analyst BXPService Desk AnalystBoston, MA$69,000–$96,750 / yearPossess working knowledge of remote control support applications, such as Microsoft System Center and Configuration Manager (SCCM), Microsoft Teams screen-share and Remote Desktop Protocol (RDP). Reporting Structure: + This position regularly interacts in both verbal and written form with employees, vendors and contractors of BXP in supporting an inventory of over 700 desktops and laptops.
Service Desk Analyst The Boston Beer Co IncService Desk AnalystBoston, MA$30–$50 / hourIntermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc. The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support of major service incidents.
Delivery Manager - Service Desk S 4D GenpactDelivery Manager - Service Desk S 4DMassachusettsManage and lead the service desk team to ensure efficient operations • Implement and maintain service desk processes and procedures • Monitor service desk performance and KPIs to ensure targets are met • Coordinate with internal teams to resolve complex service issues • Evaluate and implement tools and technologies to enhance service desk efficiency • Develop and deliver training programs for service desk staff to improve service delivery and customer satisfaction. Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Change Management, Client Relations, Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Field Support, Inclusion, IT Service Desk, Mac OS Support, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling, Workplace Services Language .
Senior Service Desk Technician Varite, IncSenior Service Desk TechnicianBoston, MA$28–$30 / hourWith 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies.
IT Service Desk Technician II Materion CorpIT Service Desk Technician IINewton, MA$27.93–$36.64 / hourThe candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).
IT Service Desk Analyst II XometryIT Service Desk Analyst IIWaltham, MA$72,000–$75,000 / yearIn this role, you will provide first and second-level technical support to end-users across multiple channels (Slack, Jira Service Management, and in-person), efficiently diagnosing and resolving a wide range of IT issues. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Service Desk Technician II (Secret Clearance) Red RiverService Desk Technician II (Secret Clearance)Lexington, MassachusettsIdeal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System.
Equity Cash Trading - Sales Trading Desk Support (Analyst) Jefferies Financial Group IncEquity Cash Trading - Sales Trading Desk Support (Analyst)Boston, MA$80,000–$100,000 / yearThe successful candidate will play an important role in keeping the sales trading desk running efficiently by supporting client interactions, assisting with deal-related activity, and handling core operational and administrative functions. Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services.
Front Desk Administrative Assistant Salary.comFront Desk Administrative AssistantWaltham, MA$18–$23 / hourFull timeOur CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly. Act as the on-site point of contact for all executives, employees, clients, and other external partners including on-site event planning and day of management.
IT Service Desk Engineer - Worcester, MA JencapIT Service Desk Engineer - Worcester, MAWorcester, MassachusettsManage the complete endpoint lifecycle, including imaging, enrollment, application deployment, asset tracking, inventory management, shipping logistics, equipment recovery, and hardware refreshes. Experience managing the complete endpoint lifecycle, including provisioning, deployment, refreshes, swaps, inventory management, and asset lifecycle management.
Director, Internal Sales Desk Manulife Financial CorpDirector, Internal Sales DeskBoston, MA$70,000–$121,300 / yearThe Director, Internal Sales Desk is a senior sales leader responsible for building and leading a high-performing Sales Desk that drives distribution growth and delivers consistent, high-quality presales support. This role oversees both Internal Wholesalers and Sales Support Specialists, ensuring a balanced model of proactive sales engagement and efficient service delivery across the presales lifecycle.
Sr. Pricing & Deal Desk Analyst Accendra Health IncSr. Pricing & Deal Desk AnalystBoston, MA$90,000–$110,000 / yearYou will use your passion for data curiosity and advanced financial modeling skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via our CRM: SFDC / Salesforce request. Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
Front Desk Receptionist – Sanctuary Saugus Sanctuary MedicinalsFront Desk Receptionist – Sanctuary SaugusSaugus, MAOur Front Desk team plays a huge role in shaping the customer experience, setting the tone for the store, and helping create a positive environment for both customers and coworkers. All employees are expected to cooperate with regulatory inspections and audits, which may include participating in meetings or interviews with inspectors, auditors, regulators, or other authorized parties as requested.
Director, Global Deal Desk StarburstDirector, Global Deal DeskBoston, MassachusettsThe Director, Global Deal Desk leads Starburst’s global deal desk function, building and scaling a strategic capability that ensures complex commercial transactions are structured, reviewed, approved, and executed with speed, consistency, and control. The Director acts as a trusted advisor to Sales leadership on complex commercial models and billing structures, owns deal desk playbooks and performance metrics, and turns escalation and exception patterns into clearer policy and more scalable operating practices.
Service Desk Team Lead (Secret Clearance) Red RiverService Desk Team Lead (Secret Clearance)Lexington, MassachusettsThe Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk technicians, reviewing and assigning tickets, and assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
Deal Desk Manager AppExtremes LLCDeal Desk ManagerBoston, MABy unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. This is a highly collaborative and fast-paced role where you'll manage the deal review process, provide guidance on pricing and contract terms, and help streamline workflows to improve deal velocity while protecting margin and minimizing risk.