Tier I Technical Support HeartlandTier I Technical SupportMcHenry, ILFull timeCreate and maintain documentation, including troubleshooting tips, customer/Internal FAQ's, resolutions to common issues to build knowledge base for customer portal, escalating cases as needed within process guidelines, and continued education within Heartland helpdesk syllabus. At least one year of experience working as a helpdesk agent, including: creating and managing incident (issue) problem tickets, using problem tracking software and knowledge base to analyze and resolve customer problem tickets.
Senior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Chicago, IL$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
Front Desk Davis DermatologyFront DeskElmhurst, ILFull timeWelcome and help process and enter into system both new and follow up patients as they arrive. Also process and schedule patients and take payment from patients as they leave.
IT Help Desk Support Tier I Rural KingIT Help Desk Support Tier IMattoon, ILWith a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. The purpose of the Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues.
NewIT Help Desk Supervisor Illinois Tool Works IncIT Help Desk SupervisorGlenview, IL$93,000–$123,000 / yearThe Help Desk Supervisor serves as both a people leader and technical expert, balancing operational management with hands-on troubleshooting of complex hardware, software, network, and application issues. The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management.
NewSenior Associate, Help Desk The Options Clearing CorporationSenior Associate, Help DeskChicago, IL$66,300–$97,700 / yearAs a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. Trend Analysis & Prevention: Analyze support data and ticket patterns to identify recurring issues, performing root-cause analysis to "get ahead" of problems before they impact the broader organization.
NewIT Help Desk Supervisor ITWIT Help Desk SupervisorGlenview, Illinois$93,000–$123,000 / yearThe Help Desk Supervisor serves as both a people leader and technical expert, balancing operational management with hands-on troubleshooting of complex hardware, software, network, and application issues. The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management.
Help Desk Support Analyst Level 3 BridgePoint Technologies.Help Desk Support Analyst Level 3Lombard, IllinoisHere’s a little bit more about what we’re looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regrading their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. Please keep reading to determine if you’re a good fit for what we’re looking for in a Help Desk Support Analyst Level 3. The ideal person we are looking to fill our position loves supporting people when they need help.
Desktop Support Technician The Peak OrganizationDesktop Support TechnicianChicago, IL$23–$25 / hourContractorTechnicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities. Desktop Support Technician - we are looking for a L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows.
Help Desk Technician Leeco Steel LLCHelp Desk TechnicianLisle, ILJob Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team.
NewRegistry Implementation Coordinator (Customer Service, Data, Help Desk Support) - Schaumburg, IL American Society of AnesthesiologistsRegistry Implementation Coordinator (Customer Service, Data, Help Desk Support) - Schaumburg, ILSchaumburg, ILPart timeThis role serves as a first-line resource for registry users, providing high quality and exceptional customer service in triaging and resolving inquiries, supporting user account management, and ensuring timely resolution of routine technical and access-related issues. Working collaboratively with internal teams and external participants, this position helps ensure a seamless user experience, promotes effective registry utilization, and contributes to maintaining high-quality data submission and engagement across programs.
Tier 1 Help Desk / Application Support Specialist Alert IT SolutionsTier 1 Help Desk / Application Support SpecialistDowners Grove, IllinoisThe LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information. Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.
Technology Assistant-Help Desk (12 Month) Township High School District 214Technology Assistant-Help Desk (12 Month)ILGENERAL RESPONSIBILITIES: This position involves overseeing and supporting building and district technology systems and hardware; assisting the Technology Services Supervisor in supporting, troubleshooting, maintaining hardware and software inventory, and related tasks. POSITION EXPECTATIONS: Supports the overall technical operations of the school and district including the overall technology infrastructure (hardware/software) and classrooms by, but not limited to: installing and upgrading various types of equipment and software.
Technology Assistant-Help Desk (10 Month) Township High School District 214Technology Assistant-Help Desk (10 Month)Mount Prospect, ILGENERAL RESPONSIBILITIES: This position involves overseeing and supporting building and district technology systems and hardware; assisting the Technology Services Supervisor in supporting, troubleshooting, maintaining hardware and software inventory, and related tasks. POSITION EXPECTATIONS: Supports the overall technical operations of the school and district including the overall technology infrastructure (hardware/software) and classrooms by, but not limited to: installing and upgrading various types of equipment and software.
Intern Help Desk Technician Time-O-Matic IncIntern Help Desk TechnicianDanville, ILThese technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.).
Assistant Manager Help Desk Baird & WarnerAssistant Manager Help DeskChicago, ILDemonstrated experience building and maturing Help Desk operations through the implementation of ITIL and ITSM best practices, including process documentation, workflow development, SLA management, knowledge management, and continuous service improvement. Provide strong leadership and support to all Helpdesk team members, including assigning tasks, resolving conflicts, training and mentoring.
IT Assistant / Help Desk (Entry Level) ACTS BrandIT Assistant / Help Desk (Entry Level)Des Plaines, IllinoisACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.
Onsite Help Desk Engineer World’s Finest ChocolateOnsite Help Desk EngineerChicago, IllinoisThis role is responsible for troubleshooting hardware, software, and basic network issues; supporting daily IT operations; and helping ensure a reliable, efficient, and positive technology experience for all users. Provide onsite support for desktops, laptops, printers, wireless access points, mobile devices, conference room equipment, and other IT peripherals.
NewCustomer Service Technician III, Help Desk Comtech Telecommunications CorpCustomer Service Technician III, Help DeskRock Island, ILResponsibilities: This position will perform the following duties: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world.
IT Support Specialist / Help Desk Technician LevCo TechnologiesIT Support Specialist / Help Desk TechnicianChicago, IllinoisThe ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.
IT Help Desk Tecta & SchwickertsIT Help DeskRosemont, IL$80,000–$90,000 / yearFull timeBilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3 rd level support to the IT Helpdesk.
IT HELP DESK TECHNICIAN FE Moran IncIT HELP DESK TECHNICIANChicago, ILMoran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments.
NewHelp Desk Technician - Tier I CDS Office TechnologiesHelp Desk Technician - Tier ILombard, IllinoisWith 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career. CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals!
IT Help Desk Tecta AmericaIT Help DeskRosemont, Illinois$80,000–$90,000 / yearBilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3 rd level support to the IT Helpdesk.
Student Employee - IT Help Desk McHenry County CollegeStudent Employee - IT Help DeskCrystal Lake, ILStudent employees at the IT Help Desk are responsible for assisting students and employees with technology related issues. Candidates must be customer service oriented, have general computer/technology knowledge, be reliable and punctual and work well in a fast-paced environment.
Help Desk Specialist Strongpoint PartnersHelp Desk SpecialistChicago, IllinoisWith a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group (“RSG”), Retirement Planners and Administrators (“RPA”), Pension Financial Services (“PFS”), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group (“RPCG”), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. (“PCI”), Actuaries Unlimited (“AUI”), California Retirement Plans (“CRP”), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC (“ARPS”), and SMS Retirement (“SMS”). Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve.
Help Desk Technician I SATO AmericaHelp Desk Technician IChicago, IllinoisTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
IT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGoIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, IllinoisThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
Help Desk Technician (Tier 1-2) Lyra Technology GroupHelp Desk Technician (Tier 1-2)Lisle, IllinoisIdentify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member. Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred.
Intern Help Desk Technician WatchfireIntern Help Desk TechnicianDanville, IllinoisThese technologically savvy call center techs are key team members whoâ¯provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. NETWORKING: Previous hands-on network installation/maintenanceâ¯coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)â¯.
Help Desk Technician I SATO International America IncHelp Desk Technician IChicago, ILTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.
Help Desk StratAcuity Staffing Partners IncHelp DeskNaperville, IL$20–$21 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
IT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGo of Chicago Downtown, ILIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, ILThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
Help Desk Specialist Dealer eProcessHelp Desk SpecialistLisle, ILFull timeKey responsibilities include resolving daily tickets and tasks, proactively following up with internal and external personnel, and continuously expanding industry knowledge. The ideal candidate brings at least two years of experience with the technologies listed below, whether gained through self-teaching, a degree (BS or BA), or a boot camp.
Senior Help Desk Specialist Northwest Bank of RockfordSenior Help Desk SpecialistILTechnical: Advanced knowledge of x86 based workstations and personal computers; In depth knowledge of MS Windows Operating Systems (Windows 11); Superior knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge; Introductory virtualization knowledge (VMware, HyperV). Position Summary: The Senior Helpdesk Technician provides advanced technical support to end users across the Foresight Bank enterprise, ensuring reliable workstation performance, secure access to systems, and smooth operation of core business applications.
Help Desk - Intermediate Support Web DecisionPoint | CortekHelp Desk - Intermediate Support WebScott Air Force Base, IllinoisFull timeHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience.
Help Desk Technician St Clair County ILHelp Desk TechnicianSt. Clair County, IL$35,000–$45,000 / yearThe Help Desk staff also maintains the Tape Backup system by preparing the tapes for the daily backups, and logging the tapes after the backups are completed. College Degree or Certification (or progress towards) in troubleshooting, installing and maintaining PC software including Microsoft Windows, Microsoft Office.
Information Assurance Specialist - Scott AFB Belleville, IL Persistent Technology, Inc.Information Assurance Specialist - Scott AFB Belleville, ILScott AFB, ILFull timeWe seek an experienced Information Assurance Specialist to support Ellumen's contract with the US Air Force for Medical Information Technology Network & Desktop Support Services located at the 375th Medical Group at Scott Air Force Base, IL. Provides Information Assurance (IA)/ Information Protection (IP) to ensure the availability, integrity, authentication, confidentiality and non-repudiation of a secure IT infrastructure and information systems, and provide for restoration through protection, detection, and reaction capabilities.
Firmwide Service Desk Analyst II (10am-6pm CT) Kirkland & Ellis LLPFirmwide Service Desk Analyst II (10am-6pm CT)Chicago, IL$73,000–$79,000 / yearKey Responsibilities: • Frontline Technical Support: Serve as a primary point of contact for technology-related inquiries via phone and email, resolving a high percentage of issues at first contact and escalating more complex problems to the appropriate technical teams. • Issue Tracking & Documentation: Accurately record and manage support requests within the Information Technology Service Management (ITSM) ticketing system, ensuring all incidents, requests, and resolutions are fully documented.
IT Service Desk Analyst Kilpatrick Townsend & Stockton LLPIT Service Desk AnalystChicago, IL$25.33–$38.05 / hourHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to service desk customers.
Graduate Assistant, Service Desk Lewis UniversityGraduate Assistant, Service DeskRomeoville, ILReporting to the Service Desk Coordinator, the GA Service Desk will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person. Must possess a strong working and technical knowledge of PC and Apple hardware and network systems, as well as practical experience in widely used software, such as MS Office, Outlook, Internet browsers and corresponding Operating Systems.
Service Desk Support Specialist Silver Cross HospitalService Desk Support SpecialistIL$20.33–$25.41 / hourThe final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. Essential Duties and Responsibilities: Required Qualifications: Ability to troubleshoot hardware/software malfunctions over the phone and email including the use of remote desktop sharing application.
Service Desk Manager Green Thumb Industries IncService Desk ManagerChicago, ILRemote$100,000–$125,000 / yearThe Service Desk Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient resolution of technical issues, optimal user experience, and adherence to ITIL best practices for GTI staff across all locations, including retail, cultivation, office environments and the HQ office. This role will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management.
IT Service Desk Engineer Impact NetworkingIT Service Desk EngineerLake Forest, Illinois3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
Analyst, Service Desk Technician RevantageAnalyst, Service Desk TechnicianChicago, IllinoisWindows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support); Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform; Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium; Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management. With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.
Service Desk Specialist Barnes & Thornburg LLPService Desk SpecialistChicago, IllinoisUnder the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the Firm wide support to our end users. Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for request.
Support Desk Technician Talent Management PlusSupport Desk TechnicianRockford, IllinoisIT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams. Responsibilities: Provide first-line technical support to end-users via phone, email, or in person.
Analyst, Service Desk Technician Revantage Corp ServicesAnalyst, Service Desk TechnicianChicago, IL$63,602–$79,508 / yearWindows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support); Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform; Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium; Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management. With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.