Knowledge of MS Windows and Server, Office 365, and Active DirectoryFunctional DemandsEnvironment Work Conditions:* Normal working condition with adequate lighting and ventilation* Electrical Components and High Voltage Electrical devicesInfectious Material Exposure:* N/AOrganizational Expectations* Ensures that resident's/patient's rights are adhered to* Demonstrates professionalism and accountability* Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests* Demonstrates excellent communication skills* Ensures confidentiality and security of patients' medical information* Identifies and utilizes appropriate channels of communication* Able to speak, read and write English* Able to think and act calmly to meet unusual occurrences of the job* Adheres to the organization's Mission, Vision and Values* Participates in departmental activities, meetings and in-services and follows established guidelines* Maintains a safe working environmentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Provides remote support to users with technical problems and information technology needs involving enterprise software systems, workstation and laptop computers, handheld and mobility devices, print/fax/copy, telecom, and network services in a distributed organization.