Help Desk Analyst Alpha Baking Co., Inc.Help Desk AnalystChicago, ILTechnical Support: Diagnose and resolve hardware, software, and network issues by providing step-by-step guidance, troubleshooting techniques, and effective problem-solving strategies. Issue Tracking: Utilize a ticketing system to log and track all reported issues, ensuring accurate documentation of the problem, resolution steps, and communication history.
Tier I Technical Support HeartlandTier I Technical SupportMcHenry, ILFull timeCreate and maintain documentation, including troubleshooting tips, customer/Internal FAQ's, resolutions to common issues to build knowledge base for customer portal, escalating cases as needed within process guidelines, and continued education within Heartland helpdesk syllabus. At least one year of experience working as a helpdesk agent, including: creating and managing incident (issue) problem tickets, using problem tracking software and knowledge base to analyze and resolve customer problem tickets.
Lead ECLM Analyst- Ironclad Medline IndustriesLead ECLM Analyst- IroncladNorthbrook, IL$116,000–$174,000 / yearFull timeFocus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units. The Business Systems Analyst Lead role will support discovery workshops with our business stakeholders and document technical specifications and designs in an agile Environment.
NewDesktop Support Technician The Peak OrganizationDesktop Support TechnicianChicago, IL$23–$25 / hourContractorTechnicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities. Desktop Support Technician - we are looking for a L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows.
Front Desk Davis DermatologyFront DeskElmhurst, ILFull timeWelcome and help process and enter into system both new and follow up patients as they arrive. Also process and schedule patients and take payment from patients as they leave.
NewHelp Desk Engineer World’s Finest ChocolateHelp Desk EngineerChicago, IllinoisThis role is responsible for troubleshooting hardware, software, and basic network issues; supporting daily IT operations; and helping ensure a reliable, efficient, and positive technology experience for all users. Provide onsite support for desktops, laptops, printers, wireless access points, mobile devices, conference room equipment, and other IT peripherals.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
NewIT Help Desk Tier 1-2 CFSIT Help Desk Tier 1-2Romeoville, IL$45,000–$55,000 / yearConduct basic troubleshooting of local area networks (LANs), wide area networks (WANs), and Internet systems. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
IT Assistant / Help Desk (Entry Level) ACTS BrandIT Assistant / Help Desk (Entry Level)Des Plaines, IllinoisACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.
Help Desk Technician Leeco Steel LLCHelp Desk TechnicianLisle, ILJob Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team.
IT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGoIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, IllinoisThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
Help Desk Technician (Tier 1-2) Lyra Technology GroupHelp Desk Technician (Tier 1-2)Lisle, IllinoisIdentify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member. Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred.
NewIT Help Desk Tecta & SchwickertsIT Help DeskRosemont, IL$80,000–$90,000 / yearFull timeBilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3 rd level support to the IT Helpdesk.
NewHelp Desk Analyst Sinai Health System IncHelp Desk AnalystChicago, ILProvide incident management for issue identification, diagnosis, troubleshooting, tracking, escalation and resolution for hardware and software issues relating to laptops, mobile devices and related peripherals, prior to escalation to team leads or other resolver groups. Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.
Tier 1 Help Desk / Application Support Specialist Alert IT SolutionsTier 1 Help Desk / Application Support SpecialistDowners Grove, IllinoisThe LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information. Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.
IT Support Specialist / Help Desk Technician LevCo TechnologiesIT Support Specialist / Help Desk TechnicianChicago, IllinoisThe ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.
Help Desk StratAcuity Staffing Partners IncHelp DeskNaperville, IL$20–$21 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
IT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGo of Chicago Downtown, ILIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, ILThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
Technology Assistant-Help Desk (10 Month) Township High School District 214Technology Assistant-Help Desk (10 Month)Mount Prospect, ILGENERAL RESPONSIBILITIES: This position involves overseeing and supporting building and district technology systems and hardware; assisting the Technology Services Supervisor in supporting, troubleshooting, maintaining hardware and software inventory, and related tasks. POSITION EXPECTATIONS: Supports the overall technical operations of the school and district including the overall technology infrastructure (hardware/software) and classrooms by, but not limited to: installing and upgrading various types of equipment and software.
Technology Assistant-Help Desk (12 Month) Township High School District 214Technology Assistant-Help Desk (12 Month)ILGENERAL RESPONSIBILITIES: This position involves overseeing and supporting building and district technology systems and hardware; assisting the Technology Services Supervisor in supporting, troubleshooting, maintaining hardware and software inventory, and related tasks. POSITION EXPECTATIONS: Supports the overall technical operations of the school and district including the overall technology infrastructure (hardware/software) and classrooms by, but not limited to: installing and upgrading various types of equipment and software.
Help Desk Technician I SATO International America IncHelp Desk Technician IChicago, ILTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.
Senior Help Desk Specialist University of ChicagoSenior Help Desk SpecialistIL$26.75–$34.50 / hourReviews and validates payroll-related payment requests to ensure required documentation is present, such as W-9s, receipts, business purpose; and payments meet internal and external policy and tax compliance requirements prior to processing. Among many duties, Financial Services has responsibility for accounting and financial reporting; cash, endowment, and debt management; payroll; sponsored award accounting; and purchasing and paying for goods and services.
NewIT Help Desk Technician (Tier 1-2) - Support & Security Bally's InteractiveIT Help Desk Technician (Tier 1-2) - Support & SecurityChicago, ILResponsibilities include Tier 1 and 2 Help Desk support covering phone and email requests, maintaining workstations, and ensuring security protocols are followed. Bally's Interactive is seeking a Help Desk Technician to provide technical assistance and support for users at their Chicago location.
IT HELP DESK TECHNICIAN FE Moran IncIT HELP DESK TECHNICIANChicago, ILMoran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments.
NewStudent Employee - IT Help Desk McHenry County CollegeStudent Employee - IT Help DeskCrystal Lake, ILStudent employees at the IT Help Desk are responsible for assisting students and employees with technology related issues. Candidates must be customer service oriented, have general computer/technology knowledge, be reliable and punctual and work well in a fast-paced environment.
Help Desk Specialist Strongpoint PartnersHelp Desk SpecialistChicago, IllinoisWith a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group (“RSG”), Retirement Planners and Administrators (“RPA”), Pension Financial Services (“PFS”), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group (“RPCG”), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. (“PCI”), Actuaries Unlimited (“AUI”), California Retirement Plans (“CRP”), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC (“ARPS”), and SMS Retirement (“SMS”). Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve.
Help Desk Technician I Willdan Group IncHelp Desk Technician IOak Brook, ILThe Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives.
NewIT Help Desk Tecta AmericaIT Help DeskRosemont, Illinois$80,000–$90,000 / yearBilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3 rd level support to the IT Helpdesk.
Help Desk Technician The Goodheart-Willcox Co., Inc.Help Desk TechnicianTinley Park, IL$50,000–$60,000 / yearIdentify trouble ticket trends, escalate identified problems to supervisory personnel and perform problem management to ensure problems are addressed in a timely fashion. Perform computer reimaging, including formatting hard drives, reinstalling operating systems, applying updates, and installing drivers to meet department specifications.
IT Help Desk Coordinator Avant Inc.IT Help Desk CoordinatorChicago, IL$55,000–$67,000 / yearIf an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
Help Desk Technician I SATO AmericaHelp Desk Technician IChicago, IllinoisTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.
Help Desk Specialist Dealer eProcessHelp Desk SpecialistLisle, IllinoisKey responsibilities include resolving daily tickets and tasks, proactively following up with internal and external personnel, and continuously expanding industry knowledge. The ideal candidate brings at least two years of experience with the technologies listed below, whether gained through self-teaching, a degree (BS or BA), or a boot camp.
Help Desk TalentBridgeHelp DeskSchaumburg, IL$50,000–$55,000 / yearThe IT Help Desk Associate supports daily technology operations for the Company by providing technical assistance, troubleshooting end-user issues, and maintaining system reliability. The position requires strong technical troubleshooting skills, customer support capabilities, and the ability to minimize operational disruptions across business systems.
NewSenior IT & Payroll Help Desk Specialist University of ChicagoSenior IT & Payroll Help Desk SpecialistChicago, ILThis role requires strong analytical skills and a profound understanding of payroll processes to ensure compliance and accurate payroll processing for employees. Key responsibilities include overseeing payroll audits, validating payment requests, analyzing time tracking data, and resolving inquiries.
NewGraduate Assistant, Service Desk Lewis UniversityGraduate Assistant, Service DeskRomeoville, ILReporting to the Service Desk Coordinator, the GA Service Desk will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person. Must possess a strong working and technical knowledge of PC and Apple hardware and network systems, as well as practical experience in widely used software, such as MS Office, Outlook, Internet browsers and corresponding Operating Systems.
Firmwide Service Desk Analyst II (10am-6pm CT) Kirkland & Ellis LLPFirmwide Service Desk Analyst II (10am-6pm CT)Chicago, IL$73,000–$79,000 / yearKey Responsibilities: • Frontline Technical Support: Serve as a primary point of contact for technology-related inquiries via phone and email, resolving a high percentage of issues at first contact and escalating more complex problems to the appropriate technical teams. • Issue Tracking & Documentation: Accurately record and manage support requests within the Information Technology Service Management (ITSM) ticketing system, ensuring all incidents, requests, and resolutions are fully documented.
IT Service Desk Analyst Kilpatrick Townsend & Stockton LLPIT Service Desk AnalystChicago, IL$25.33–$38.05 / hourHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding , hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to service desk customers.
Service Desk Manager Green Thumb Industries IncService Desk ManagerChicago, ILRemote$100,000–$125,000 / yearThe Service Desk Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient resolution of technical issues, optimal user experience, and adherence to ITIL best practices for GTI staff across all locations, including retail, cultivation, office environments and the HQ office. This role will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management.
IT Service Desk Engineer Impact NetworkingIT Service Desk EngineerLake Forest, Illinois3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
Analyst, Service Desk Technician RevantageAnalyst, Service Desk TechnicianChicago, IllinoisWindows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support); Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform; Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium; Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management. With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.
NewService Desk Specialist Barnes & Thornburg LLPService Desk SpecialistChicago, IllinoisUnder the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the Firm wide support to our end users. Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for request.
IT Service Desk Analyst Impact NetworkingIT Service Desk AnalystLake Forest, IllinoisThis role uses ticketing systems to document incidents, follow up to confirm resolution, identify recurring disruptions, and support onboarding of new clients and users, with a strong focus on learning new technologies and helping ensure client environments remain secure and running optimally. The IT Service Desk Analyst provides remote technical assistance and support to contracted customers, delivering excellent customer service while troubleshooting and resolving hardware, software, and end-user technology issues.
Front Desk Host Floyds 99 Barbershop - Chicago - Wicker ParkFront Desk HostChicago, ILFull timeSituated amidst cool cafes, unique boutiques, and the vibrant arts scene, our shop is at the center of it all, offering the perfect place to grow your craft and vibe with the community. This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff.
Analyst, Service Desk Technician Revantage Corp ServicesAnalyst, Service Desk TechnicianChicago, IL$63,602–$79,508 / yearWindows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support); Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform; Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium; Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management. With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.
Front Desk Lead Ocular PartnersFront Desk LeadChicago, Illinois$18–$21 / hourFull timeFor more information related to our benefits offered, please follow the link to our benefits page: https://www.eyesouthpartners.com/careers/employee-benefits/ (If the link does not work for you, please copy and paste it into your browser). This role combines administrative expertise with leadership responsibilities, including supervising front desk staff, managing scheduling accuracy, and resolving escalated patient concerns.
IT Service Desk Manager GCM GrosvenorIT Service Desk ManagerChicago, IL$135,000–$165,000 / yearThe IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end users receive exceptional technical support across hardware, enterprise software, and an increasingly AI-powered technology stack. The ideal candidate will bring a white-glove service mindset, a broad and current knowledge of enterprise technologies, and the flexibility to operate effectively across a wide range of situations - from complex infrastructure escalations to providing discreet, high-priority support for senior leadership and other VIP stakeholders.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorHinsdale, IL$15–$19.25 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimePlainfield, IL$15–$19.25 / hourPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
Account Manager II- Desk Based Sales Lumen Technologies IncAccount Manager II- Desk Based SalesWORKS FROM HOME, ILRemote$50,606–$67,473 / yearAs a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required. This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions.