151 Results for

Help Desk Jobs in Riverdale, MD

Jobs

Help Desk Specialist II CACI International Inc

linthicum, MD

$59,600–$122,100 / year

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. This position requires strong customer service skills combined with technical expertise to troubleshoot complex issues, develop and maintain documentation, provide user training, and collaborate with customers to ensure optimal system functionality.

4 days ago

Help Desk Quality Assurance Seasonal Analyst Maryland-National Capital Park And Planning Commission

Riverdale, MD

$16.75–$23.45 / hour

The Maryland-National Capital Park and Planning Commission, Prince George's County Department of Parks and Recreation, is a six-time National Gold Medal Award winner for excellence in park and recreation management and was selected as a finalist for the 2026 National Gold Medal Award. Conduct weekly quality assurance audits of customer service tickets generated through emails and phone calls, using established scoring criteria to evaluate accuracy, customer service quality, documentation, procedural compliance, and use of internal knowledge resources.

4 days ago

Help Desk Seasonal Finance Analyst Maryland-National Capital Park And Planning Commission

Riverdale, MD

$16.66–$19.65 / hour

The successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service. Drivers licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employees ability to drive Commission vehicles or perform driving duties required of their position.

4 days ago

Telecom Help Desk Lead Turning Point Global Solutions

Rockville, Maryland

$70,000–$90,000 / year

Turning Point Global Solutions is seeking an experienced Telecom Help Desk Lead to oversee a support team managing telecom orders and a Telecom Expense Management System (TEMS). At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.

12 days ago

Help Desk Specialist II CACI

Linthicum, Maryland

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. This position requires strong customer service skills combined with technical expertise to troubleshoot complex issues, develop and maintain documentation, provide user training, and collaborate with customers to ensure optimal system functionality.

14 days ago

Help Desk Analyst CACI

Alexandria, Virginia

$86,600–$181,800 / year

Job Title: Help Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * The Opportunity: The person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

21 days ago

Help Desk Analyst CACI International Inc.

Fort Belvoir, VA

$70,800–$148,600 / year

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

22 days ago

Help Desk Technician Lentech Inc.

Columbia, MD

Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. T. ier 1 and 2 responses to customer service requests received via phone, email, chat, and ticketsDocument all communications in a ServiceNow ticket system, escalate tickets as needed.

3 days ago

Help Desk Specialist - Level 0 Stratum Networks

Annapolis Junction, Maryland

$65,000–$86,000 / year

Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users Provide health and status monitoring, and taking appropriate measures when a service outage occurs. As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.

16 days ago

Help Desk Technician - Secret Sunayu

Washington, DC

Minimum Education: An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution. Triage & Coordination: Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams.

30+ days ago

Help Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information Technology

Washington

Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.

8 days ago

Help Desk Manager IronMountain Solutions

Vienna, Virginia

Ability to demonstrate knowledge and understanding of Call Center operations including call routing and management technologies (ACD, IVR Web, Chat, Email, Social Media, SMS/Text, Mobile, Fax, Phone and Mail), workforce management systems, knowledgebase systems, quality assurance applications, and business intelligence software. Experience working with Call Center operations including call routing and management technologies (ACD, IVR Web, Chat, Email, Social Media, SMS/Text, Mobile, Fax, Phone and Mail), workforce management systems, knowledgebase systems, quality assurance applications, and business intelligence software.

6 days ago

Help Desk Specialist Bixal

Fairfax, Virginia

$90,000–$110,000 / year

You will provide both Tier 1 and Tier 2 support, diagnosing and resolving issues directly, from access and account problems to errors inside complex, role-based regulatory workflows, and escalating to engineering only when a fix requires a code or infrastructure change. Investigate complex issues using application logs, database queries, and system monitoring tools, and escalate those that need engineering support with clear reproduction steps, root-cause findings, and user impact.

7 days ago

Tier 2 Help Desk/ System Administrator Cyber Defense Technologies

Chantilly, Virginia

Responsibilities: Perform desktop and helpdesk and client onsite support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption. Work within a defined Change Management process by suggesting new and existing IT infrastructure changes, plan hardware and software upgrades, uplift existing documentation, etc.

30+ days ago

Systems Administration/Help Desk Analyst CACI

Fort Meade, Maryland

$103,800–$218,100 / year

Ensuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Job Title: Systems Administration/Help Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity:

30+ days ago

Systems Administration/Help Desk Analyst CACI International Inc.

Fort Meade, MD

$103,800–$218,100 / year

Ensuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.

30+ days ago

Help Desk Analyst Geospatial And Cloud Analytics

Qua, Virginia

$42,000–$50,000 / year

Compensation: $42,000.00 - $50,000.00 per year GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA.

30+ days ago

Help Desk Specialist JCS Solutions LLC

Arlington, VA

Full time

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.

16 days ago

Help Desk Support Coordinator Peg, Llc

Fairfax, VA

Education/Experience: Associate Degree in Computer Science, Information Technology, or equivalent work experience is required 1 -2 years of professional experience working in a Help Desk Support Role Strong experience with modern Windows-based systems Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.) Familiarity with IT technologies such as networking, security, backup and recovery, and VPN Experience with providing support using and maintaining largescale software systems and/or databases is preferred Working experience with Mobile Device Management Platforms preferred. Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment Ability to prioritize and manage several milestones and projects efficiently Must be able to work independently, proactively, and handle multiple support requests at once to address employees needs as efficiently as possible.

14 days ago

Financial System Help Desk Tier 1/2 Steel Point Solutions LLC

Washington, DC

$85,000–$110,000 / year

The position will support users of NGA financial systems, including GEO-F, GEAR, ORBIT, CRS, and IPP, and will be responsible for resolving service requests, troubleshooting application issues, supporting financial business processes, managing user access, and escalating complex issues to higher-tier support. The ideal candidate will have strong customer service skills, technical troubleshooting experience, and the ability to work with financial management applications and enterprise IT service management processes.

23 days ago

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Help Desk Jobs in Riverdale, MD

Help Desk Specialist II CACI International Inc

Help Desk Quality Assurance Seasonal Analyst Maryland-National Capital Park And Planning Commission

Help Desk Seasonal Finance Analyst Maryland-National Capital Park And Planning Commission

Telecom Help Desk Lead Turning Point Global Solutions

Help Desk Specialist II CACI

Help Desk Analyst CACI

Help Desk Analyst CACI International Inc.

Help Desk Technician Lentech Inc.

Help Desk Specialist - Level 0 Stratum Networks

Help Desk Technician - Secret Sunayu

Help Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information Technology

Help Desk Manager IronMountain Solutions

Help Desk Specialist Bixal

Tier 2 Help Desk/ System Administrator Cyber Defense Technologies

Systems Administration/Help Desk Analyst CACI

Systems Administration/Help Desk Analyst CACI International Inc.

Help Desk Analyst Geospatial And Cloud Analytics

Help Desk Specialist JCS Solutions LLC

Help Desk Support Coordinator Peg, Llc

Financial System Help Desk Tier 1/2 Steel Point Solutions LLC

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