142 Results for

Help Desk Technician Jobs in Alexandria, VA

Jobs

Washington, DC9 days ago

Provide day-to-day support for audio-visual (AV/VTC) systems, meetings, and video calls . Manage IT tools like Intune, Azure, Bomgar, Active Directory, and inventory systems .

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Washington, Washington, DC30+ days ago

$70,000–$85,000 Per Year

Quantico, Virginia20 days ago

$20–$29 Per Hour

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. Apply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices.

Quantico, Virginia30+ days ago

Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.

New!

Dulles, VA6 days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Dulles, VA30+ days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Washington, DC30+ days ago

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.

Bethesda, MD21 days ago

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

Chantilly, VA14 days ago

Accept initial trouble reports; providing problem documentation and reporting services; diagnosing and resolving desktop, printer, mobile device, and LAN hardware and software problems. Maintain a high level of customer service by accepting and documenting complaints, managing customer follow ups and contacts, and providing proactive updates to customers.

Fort Belvoir, VA30+ days ago

$40,562–$65,000 Per Year

This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

New!

Laytonsville, MD4 days ago

Full-time

Position Description: The Helpdesk Technician is responsible for technical support assisting end users with their day-to-day technical duties and issues. With a multi-state presence and a small company feel, our mission is to provide opportunities for our people, take care of our customers, and be good stewards of the environment and our community.

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Ashburn, VA21 days ago

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Maryland, MD19 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Washington, DC26 days ago

Ensure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

New!

Washington, DC4 days ago

The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

New!

Washington, DC4 days ago

The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

New!

Arlington, VA2 days ago

Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems. Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).

New!

Arlington, VA2 days ago

Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.

New!

Arlington, VA6 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.

New!

Arlington, VA3 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.

New!

Ashburn, VA2 days ago

Familiarity with enterprise information technologies, including desktop and web technologies; on-premises and cloud infrastructures; server configuration, administration, and monitoring; database management systems; and security practices and protocols. Work as tier 2 support with advanced knowledge to respond to incoming client and customer requests and tickets (identify, research, and resolve technical support issues).

Reston, VA23 days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This is a true player/coach role-you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts.

Ashburn, VA21 days ago

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

ARLINGTON, VA30 days ago

Full-time

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

Germantown, Maryland30+ days ago

$75,000–$95,000 Per Year

The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

Reston, Virginia26 days ago

$115,000–$120,000 Per Year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

New!

Falls Church, VA2 days ago

The Help Desk Shift Lead provides operational oversight of the WDP User Support Desk during assigned shifts, ensuring service request queues are actively managed, Service Level Objectives are met, and mission-impacting issues are escalated and resolved with urgency across NIPRNet, SIPRNet, and JWICS environments. Conducts shift-based monitoring of service request queues using ServiceNow, Jira Service Management, and automated escalation tools to identify workload distribution patterns, track service response times, and measure compliance with Service Level Objectives, key performance parameters, and operational readiness indicators.

Arlington, VA19 days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

New!

Falls Church, VA2 days ago

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

Washington, DC30+ days ago

$55,000–$75,000

Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

New!

Arlington, Virginia5 days ago

NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements.

Washington, DC30+ days ago

Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.

Silver Spring, Maryland11 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

New!

Reston, VA5 days ago

Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality of backend infrastructure that includes Windows servers, backups systems, email and database servers, file servers and other enterprise applications. Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality of backend infrastructure that includes Windows servers, backup systems, email and database servers, file servers, and other enterprise applications.

Arlington, Virginia18 days ago

Remote

Overview: We are seeking an experienced Service Desk Technician (Weekend Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Arlington, Virginia19 days ago

Overview: DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

New!

Quantico, VA3 days ago

Location: Quantico,VA Clearance: Secret Required **Candidates without a secret clearance need not apply and will not be considered for hire.** Education & Experience: A Bachelor's Degree in a technical or business-related field (can be currently enrolled). The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.

New!

Arlington, VA3 days ago

DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

New!

Arlington, VA2 days ago

Remote

We are seeking an experienced Service Desk Technician (Weekend Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Washington, DC30+ days ago

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.

Washington, DC30+ days ago

Quantico, VA30+ days ago

Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Core Competencies:Service desk leadership | Incident management | SLA compliance | Knowledge management.

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Help Desk Technician Jobs in Alexandria, VA

Jobs

Audio Visual TechnicianProKatchers

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

Senior Help Desk TechnicianCouncil on Foreign Relations

Help Desk Technician IAMERICAN SYSTEMS

Help Desk TechnicianAbacus Technology

Help Desk Technician - Tier 2 (MSP)Solvere One/HouseCall

Help Desk Technician - Tier ISolvere One/HouseCall

Help Desk Support TechnicianActioNet, Inc

Help Desk Technician (DOE- F)EMCOR Government Services, Inc.

Help Desk Tier II Technician (Secret Cleared)Connsci

Help Desk Technician IChenega Corporation

Help Desk Technician, MajesticHII Mission Technologies Division

Help Desk TechnicianRuppert Companies

Mid-level Help Desk Support TechnicianChenega Corporation

Help Desk Specialist II (Tier II – Advanced Support)Aretec Inc

Help Desk Specialist (Tier 3) / Application Support SpecialistGoldbelt, Inc.

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk LeadActioNet, Inc

Help Desk ManagerQuadrant Inc

Help Desk ManagerSiloSmashers

Help Desk IIStrategic Operational Solutions

Help Desk IStrategic Operational Solutions

Tier 2 Help Desk AnalystChenega MIOS

VIP Help Desk AnalystChenega MIOS

Tier 2 Help Desk AnalystChenega Corporation

Tier 1 Help Desk AnalystChenega Corporation

Tier 2 Help Desk AnalystSAIC

Help Desk Lead / SupervisorConverged Security Solutions

Help Desk Specialist I (Tier I Agent – Internal)Aretec Inc

Help Desk Senior (Guantanamo Bay)Agil3 Technology Solutions (A3T)

Help Desk Analyst - Senior LevelEdgewater Federal Solutions, Inc.

Help Desk ManagerAddison Group

Help Desk Shift LeadElectronic Consulting Services, Inc (ECS Federal)

IT Help Desk Support & Endpoint AdministratorTechnomics

Help Desk SupportEssnova Solutions, Inc.

Help Desk SpecialistNuAxis LLC

Service Desk Technician (Tier 1)AAC Inc

Service Desk TechnicianNetImpact Strategies

Tier 2 Service Desk TechnicianIgnite IT

Help Desk SpecialistEntarian

Help Desk Specialist (Tier 1–2) / Application Support SpecialistGoldbelt, Inc.

Service Desk Technician/Onsite EngineerOrion Solutions

Service Desk Technician (Weekend Shift)DecisionPoint | Cortek

Service Desk Technician (Day Shift)DecisionPoint | Cortek

IT Service Desk Technician with Security ClearanceSDA Solutions llc

Service Desk Technician (Day Shift)DecisionPoint Corporation

Service Desk Technician (Weekend Shift)DecisionPoint Corporation

Service Desk Support Specialist IH2 Performance Consulting

Service Desk Support Specialist IIH2 Performance Consulting

Service Desk LeadCSV-TAUREAN

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